Patient Care Coordinator

Jiva Med Spa is among the fastest growing Aesthetic practices in the country with a strong focus on providing excellent Patient Care. Our mission is to empower people to live beautifully by enhancing the mind, body, and appearance. With that said, we are looking for a super-star Patient Care Coordinator to join our team!

If you have a passion for providing superior customer service, we want to speak with you! Hourly pay for this full-time position will be commensurate with qualifications and experience.

Key Responsibilities Include (but are not limited to):

General Reception, Check-In and Appointment Duties -

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.

• Performs necessary duties associated with checking patients in.

• Registers new patients, provides necessary paperwork and ensures all required documents are fully completed and signed by the patient.

• Establishes, maintains and keeps patient accounts and records up to date (i.e. address, phone number, insurance information, etc.) in practice management software.

• Keeps the front desk and reception areas clean and tidy.

• Answers telephone, provides information, and takes messages in accordance with practice procedures.

• Schedules patient appointments. Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed to maximize the Patient Care and doctor preferences.

• Reviews messages (voice, email, fax) that came in since the prior day and follows up with patients accordingly.

• Keeps staff and doctors informed of scheduling problems, issues or concerns, as they arise.

• Able to communicate to patients in HIPAA-compliant and professional manner.

• Effectively explain services and products to patients both over the phone and in person.
• Schedule and execute aesthetic consultations on various treatments offered in our office.

Knowledge/Skills/Abilities:

• Proficient in using conflict resolution and problem-solving techniques to manage interpersonal conflict, complaints, and other discord amongst staff or patients.

• Knowledge of English composition, grammar, spelling, and punctuation.

• Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software

• Maintain composure and professionalism when exposed to stressful situations.

• Maintain confidence with the patient regarding abilities of doctor(s) and staff.

• Work cooperatively with management, staff, and patients.

• Prioritize, organize, and complete tasks in a timely and independent manner.

• Quickly grasp relevant concepts regarding duties and responsibilities.

• Adheres to all safety and health regulations.

Education / Experience:Previous experience in front office operations, retail sales or customer service related roles is a bonus.

• Medical Spa Receptionist: 1 year ( preferred )

• Medical Aesthetics field: 1 year ( preferred )

• Patient Coordinator: 1 year ( preferred )

• Sales: 1 year ( preferred )

Job Type: Full-time, Part-time

Pay: competitive and negotiable based on experience

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Mason, OH 45040: Relocate before starting work (Required)

Work Location: In person