Patient Services Coordinator - Specialty Care

Are all hospitals the same? Not on your life. Hospitals are as different as the people who work in them. At Madison Health, our staff members know that kindness and compassion have a healing power all their own. They recognize that they each play a special role in creating a caring environment for our patients.

We are always looking for caring healthcare professionals to join our family of caregivers. Our associates are empowered to help improve the lives of others and the quality of care our patients receive.
What we offer:

• Competitive compensation and benefits packages including medical, dental and vision coverage
• Paid Time Off
• Tuition/Professional Development reimbursement
• Hospital paid life insurance, short and long-term disability insurance
• Retirement savings account with employer match
• Employee wellness program

Why London, Ohio?
London is a growing community just 25 minutes west of Columbus, OH. London offers a small town feel while still being close to metropolitan areas where you have easy access to a blend of entertainment and cultural experiences.
About the position: As a Patient Services Coordinator at Madison Health, you will be responsible for ensuring that all clerical duties within the medical office are handled appropriately. This is a day shift position.
Key job qualities/duties:

• Welcomes patients and visitors by greeting patients and visitors either in person or on the telephone, answering or referring inquiries. Treats patients and families with dignity and respect. Interacts professionally with patients and families and provides explanations and verbal reassurance as necessary.
• Answer phone calls using proper phone etiquette. Provide information on office services and policies. Listen to patient’s concerns and accurately document all related medical information before routing to the provider or medical assistant.
• Schedules all patient appointments. Utilize the schedule template for each provider to appropriately schedule each patient for an appointment. Consult the provider or medical assistant with questions or to accommodate patient needs.
• Gathers all paperwork coming into the office including forms, results, faxes, etc. and accurately distributes to the appropriate provider or medical assistant. Scans completed paperwork into the electronic medical record. Ensures confidentiality of patient records.
• Monitors the referral work queue to ensure all patient referrals to specialists are managed appropriately. Schedules patient appointments for specialists and communicates information back to patient.
• As appropriate, assist physician, nurse practitioner and other clinical staff in preparation of patients for screening or treatment, cleaning of exam rooms after use, assisting patients to exam rooms or treatments/diagnostic test areas.
• Perform registration functions to check in patient for their scheduled appointment. Verify or enter demographic information into patient’s chart. Verify insurance information is accurate and update if appropriate. Collect patient co-pay.

What qualifications are we looking for?

• High school diploma or equivalent preferred.
• Medical Assistant certification preferred or equivalent experience in a primary care setting.