Patient Care Coordinator

JOB TITLE: Patient Care Coordinator

STATUS: Non-exempt

SUPERVISE PEOPLE: No

REPORTS TO: Practice Manager and Regional Practice Manager

CLINICAL/NON-CLINICAL: Clinical

DEPARTMENT: Center

PRIMARY PURPOSE: The Patient Care Coordinator (PCC) will greet patients, perform patient registration, use of electronic health record system, scan and update electronic medical records, handle phone calls, process medical insurance and verify patient insurance coverage eligibility, collect co- payments and deductibles and make deposits. The PCC also assists with rooming patients, collecting patient vitals, patient post visit calls and help the clinical staff as necessary.

ESSENTIAL JOB DUTIES: Primarily accountable for specific functions and results. List by order of importance in descending order.
Not exhaustive and subject to change as necessary.

Describe Essential Functions

Patient Care Coordinator Duties

Approximately 98% of time

• Responsible for maintaining the continuity of patient flow, provides a safe environment for patients, staff and visitors.
• Coordinates entire intake process as necessary with referral sources, patients, and internal team members.
• Completes fees and services appropriately on new admissions, changes, or additions to therapy on ongoing patients.
• Effectively communicates referrals and patient information to all departments.
• Contributes to and supports the mission, vision and values of the department and organizations.
• Assists with the development of policies and procedures for the department.
• Performs various receptionist duties and maintains reception area.
• Responds to and resolves patient questions and issues, as needed.
• Schedules and confirms patient’s appointments.
• Collects, verifies and records demographic, insurance and referral information.
• Collects, records and receipts of outstanding money.
• Answers, screens, routes telephone calls; takes and delivers messages.
• Assists with the training and developing of new and current staff.

Center Operations

Approximately 2% of time

• Assists with the development of Patient Care Coordinator training manual.
• Provide excellent customer service to MMD’s patients.
• Occasional travel from your “home” center to work at other centers is required.

EDUCATION, COMPETENCIES AND EXPERIENCE:

• High school diploma (or equivalency) [Minimum required].
• Strong customer/patient relationship skills in order to provide an exceptional level of Patient Care.
• Ability to work effectively with multiple managers and key stakeholders in a fast- paced environment.
• An effective independent worker, with the ability to also work with and through others.
• Excellent execution in an autonomous and sometimes ambiguous environment.
• Professional demeanor and proven ability to deliver results on deadline-driven projects.
• Excellent interpersonal, communication and diplomacy skills; the ability to interact effectively in person and in writing with people of various professional and cultural backgrounds; prior exposure to a diverse, multi-cultural work environment desirable.
• Strong attention to detail, while maintaining a high level of organization.
• Ability to work in a varying schedule including nights, early mornings, weekends and holidays.
• High level of professionalism, especially in maintaining discretion in confidential situations.
• Bi-lingual in English and Arabic or Bengali or Creole or French or Hindi or Spanish is a plus or may be required.

LICENSES:

• Licenses as required.

PHYSICAL DEMANDS:

Occasional (0-40%) / Frequent (41-71%) / Constant (72-100%)

• Occasional travel (within Brooklyn, Bronx and Queens) which may require walking distances, lifting, and carrying luggage and boxes (>25bs).
• Frequent lifting, bending, pulling, collating, and filing, some of which could be heavy (>15lbs).
• Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.

This job description is intended to convey information essential to understand the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the positions.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

ModernMD maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.

COVID-19 VACCINATION REQUIREMENT

In accordance with New York State’s vaccine mandate for healthcare workers, all candidates must be vaccinated against COVID-19 to be considered for a position with ModernMD.

Job Types: Full-time, Part-time, Per diem

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Urgent care center

Medical specialties:

• Urgent Care

Schedule:

• 10 hour shift
• 12 hour shift
• Weekends as needed

Application Question(s):

• Are you vaccinated against Covid-19?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish or any other languages (Preferred)
• Russian (Preferred)

Work Location: In person