Patient Administrative Coordinator (Full-Time)

Division/Department:

OrthoNY/Support Staff

Location:

Saratoga

Job Title:

Patient Administrative Coordinator

Reports to:

Patient Care Manager and Supervisor

Grade:

$18.00-$23.00 per hour based on experience

Type of position:

FLSA Status:

GENERAL DESCRIPTION

Patient Administrative Coordinators provide administrative support to Providers, Scheduling Specialists and patients as well as deliver exceptional customer support and service to patients.

RESPONSIBILITIES

• Triage patient calls and provide customer service, as needed, including responding to appropriate patient requests, directing the call to the appropriate person, taking messages or assigning a task to the appropriate person to return the call or follow up;
• Maintain electronic health records;
• Distribute incoming faxes to the appropriate person within the team(s);
• Monitor MRI orders for completeness;
• Monitor intramail and correspond with patients;
• Perform follow up related to past, present, future office visits of patients for their designated providers;
• Complete patient paperwork (e.g., Disability, Worker’s Compensation, Physical Therapy Referrals, work notes and prior authorizations) as needed;
• Appointment rescheduling for provider(s), as needed;
• Obtain necessary patient information to include, but not limited to, medical necessity, medical records, medical transportation authorization, home care orders and evaluations, referrals and Physical Therapy prescriptions;
• Respond to incoming tasks/calls from the Call Center/Front Desk to override/accommodate emergency appointments, as well as all necessary patient calls;
• Other responsibilities as needed/assigned.

QUALIFICATIONS

• High school diploma required. College Degree is a plus;
• 1-3 years of experience working in an office setting, specifically healthcare preferred;
• Familiarity with medical terminology desired. Familiarity with orthopedics is a plus;
• Proficiency with Microsoft Office required; experience with an EMR is a plus;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;

OTHER INFORMATION

• This is an “in office” position in a safe work environment (COVID safety protocols in effect).
• This position will be based in the Saratoga Region, between Saratoga and Malta.
• 40-hour work week with occasional overtime.
• This position will require a combination of long periods of sitting and standing with repetitive hand movements (typing), occasional bending and twisting and occasional carrying and/or lifting up to 20 pounds.