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Form of workJob Description
TeamHealth is a physician-led, patient-focused company. Founded by doctors, for doctors, our success stems from the ingenuity, dedicated teamwork and integrity of our people. Our non-clinical associates are the ones that make TeamHealth tick. Whether you have your eye on the home office or one of our locations around the country, you can find your place here.
THIS IS A REMOTE POSITION
JOB DESCRIPTION OVERVIEW:
Under direct supervision, the Patient Account Representative is responsible for processing insurance and patient payments for their assigned regions either manually or electronically. The position is responsible for balancing the batches against the daily deposits and maintaining daily production reports. The position works in a cooperative team environment to provide value to customers (internal or external). The Patient Account Representative carries out his/her duties by adhering to the highest standards of ethical and moral conduct, had good attendance and punctuality, and acts in the best interest of TeamHealth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for processing payments for insurance companies and patients for their assigned regions either electronically or manually.
• Responsible for posting payment batches including denials within established timeframe and balancing the batches against daily deposits.
• Responsible for providing supporting documentation for each payment transaction through submission of the daily control number report and daily production log for all batches (manual and electronic).
• Maintains knowledge of coordination of benefits requirements and processes.
• Maintains knowledge of insurance rejection/denial processing and appropriately posts information for collection and follow-up activity.
• Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect.
• Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort.
• Demonstrates ongoing enthusiasm and commitment to the work assigned.
