Patient Accounts Coordinator/Admissions Liaison

Since 1969, Spectrum Health Systems, Inc . has been a leader in the field of alcohol and drug abuse treatment. Our mission is to provide the highest quality of services to individuals seeking treatment for substance abuse and/or mental health issues. We assist our clients in achieving sobriety, sustaining recovery, and fulfilling personal goals in order that they may lead healthier, more productive lives.At Spectrum Health Systems, we take great pride in our organization and in our work. We believe that providing the highest quality service and ensuring that our actions and behaviors are always client-focused place our organization ahead of the rest.
Location: Westborough, MA - Inpatient New England Recovery Center Detoxification Program
Schedule: Monday-Friday, full-time or when needed
Pay rate: $19.50/hour
The Patient Account Coordinator/Admissions Liaison is responsible for:

• Maintaining the highest level of customer service and hospitality by being the first point of contact for all incoming inquiries and requests for services.
• Working closely with the marketing, alumni, and clinical department to ensure continuous feedback on call quality, outbound referrals, and discharging clients.
• Working with the appropriate clinical, nursing, and medical staff to ensure all admissions meet clinical and ASAM Patient Placement Criteria for admission.
• Working the hours required to meet the business needs of the organization.
• Managing the effective flow of communication and data within the following areas: Patient Accounts, Benefits Verification, Cash Collections.
• Verifying patient insurance eligibility and patient responsibility.
• Collecting all applicable copays, coinsurance and deductibles at time of service.
• Tracking daily weekly Patient Accounts collections.
• Processing all credit card, check and cash collections daily.
• Maintaining a daily Cash Receipt Log.
• Meeting with patients for payment agreements when necessary.
• Assisting with patient inquires as needed regarding insurance and/or financials.
• Working closely with clients & their families to answer billing inquiries.
• Working closely with the Billing Department to help resolve billing inquiries and issues.

Qualifications:

• Bachelor's degree preferred, HS Diploma/GED required.
• Two years experience in substance abuse or mental health field preferred.
• Must display the use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies
• Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with clients, families, staff and regulatory agencies.

Benefits:

• Health, dental, vision insurance
• Paid time off
• Tuition reimbursement
• 401k with company contribution
• Discounts on wide array of services/entertainment

Spectrum Health Systems is an equal opportunity at will employer and does not discriminate against any employee or
applicant for employment because of age, race, religion, color, disability,sex, sexual orientation or national origin.
Other details

• Job Family Clerical
• Job Function Program Secretarial, Clerical
• Pay Type Hourly
• Min Hiring Rate $19.50
• Max Hiring Rate $19.50

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