Patient Account Specialist

About Us 

At the Joint Relief Institute, our mission is to improve the quality of life for people dealing with joint pain. Our medical clinic specializes in treating knee and joint pain, focusing on large joint pain relief with a minimally invasive approach called viscosupplementation. We strive to significantly impact our community and support each other in our collective pursuit of wellness. We believe that every role within our team contributes immensely to our success and the well-being of our patients.

Practice Philosophy:

Joint Relief Institute offers a very friendly and happy work environment and leads the healthcare market in the field. We are expanding and looking for a team player who will grow with us. We understand the importance of a positive workplace environment and ensure this by promoting and encouraging our core values of honesty, teamwork, compassion, growth, and ownership. 

About the Role

We are seeking a diligent and compassionate Patient Account Specialist to join our team. As a Patient Account Specialist, you will play a vital role in managing day to days tasks concerning patient payments, accounts, and other related billing matters. You will work in collaboration with our call center and insurance tams to ensure a seamless experience for our patients. We are looking for someone who has a positive and patient attitude and genuinely cares about our patients and team members. If you are looking to make a difference in the lives of patients with joint pain and arthritis, we encourage you to apply for this exciting opportunity at Joint Relief Institute.

Location: Joint Relief Insitute

Job Type: Full-time, 40 hours/week, Monday-Friday

Pay: $17.00 - $19.00 per hour (dependent on experience) 

Responsibilities: 

• Apply patient payments to appropriate accounts, including processing and posting payments received by mail or directly to the patient's chart.
• Assist patients with billing questions via phone or in-office.
• Record patient communications in practice EMR and patient communication logs.
• Review correspondence documents and follow proper correspondence protocol.
• Follow up on Patient Account to ensure claims resolution.
• Initiate, follow up, and review pre-certifications and authorizations.
• Set up payment plans and adjust as appropriate on accounts for contractual write-offs, etc. 
• Review and process applicable faxes and upload into the practice EMR.
• Print records and patients' explanation of benefits.
• Provide leadership with reports as needed regarding cost revenue cycle trends.
• Process returned mail, such as, but not limited to, liens or bad addresses.

Qualifications:

• High school diploma or GED.

• Understanding and working knowledge of the Claim Revenue Cycle.
• Experience in medical billing, coding, or high-volume processing is preferred. 
• Excellent organization, time management, and attention to detail to ensure accuracy of information. 
• Strong written and verbal communication skills with the ability to interact with a variety of individuals, patients, providers, clinical staff, business office personnel, and insurance companies.
• Ability to clearly communicate and apply policies and principles to solve daily challenges and handle a variety of situations.
• Proven analytical skills, with the ability to identify problems and recommend solutions. 
• Knowledgeable in MS Suite programs including Excel, Word, Outlook and Analytics Reporting.
• Bi-lingual (Spanish) is a plus!

Benefits:

• Paid Time Off
• Paid Sick Time
• Paid Holidays
  
• Paid Bereavement
• Retirement Savings Program
• Insurance Options: Medical, Supplemental Medical, Dental, Vision, and Life 
• NO WEEKENDS!
  

Join Us

We believe that diverse, inclusive teams make our organization a more innovative and vibrant place. We encourage people from all walks of life to apply. If you have the skills and passion needed for this role, please apply!

The Joint Relief Institute is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

How to Apply

Interested applicants should submit their resume and a cover letter detailing their relevant experience and why they are interested in the role. The application period will close once the right candidate has been found. If you are enthusiastic about joining an organization that prioritizes teamwork, compassion, and excellence, submit your application today. We look forward to hearing from you!

COVID-19 considerations:

All patients and staff are recommended to wear a mask and socially distance if sick or have a cough. If the patient requests staff to wear a mask in the room, we ask that staff comply.

Compliance consent is required for all roles at Joint Relief Institute.