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SalaryVancouver Clinic is seeking a full-time Patient Account Representative to join our Credit/PLB team within the Patient Finical Services department.
Schedule: Monday through Friday 8:00am to 4:30pm at our Park Plaza location
opportunity to become remote after successful completion of training and requirements (onsite training for at least 3 months).
The Credit/PLB Patient Account Representative is responsible for working insurance and patient credits. Maintains credit A/R at acceptable levels by prompt review and resolution of the account. Perform all duties in a manner that promotes team concept and reflects the clinic’s mission and philosophy.
EDUCATION AND EXPERIENCE:
- Minimum of one year experience in health care accounting, medical billing and coding within a medical office required.
- Experience with private medical billing and collections regulations experience preferred.
- Knowledge of commercial insurance contract practices, third party billing and billing to private clients preferred.
- Customer service experience required, preferably in a healthcare setting.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
- Thoroughly and timely work credit and PLB (provider level base) records in work queues as defined by policies and procedures.
- Present unresolved concerns to Supervisor for resolution immediately with related documentation.
- Document account activity accurately and promptly during or immediately following each processed encounter.
- Responsible for the accurate and timely submission of credits
- Responsible for the analysis and necessary corrections of Patient Accounts as it pertains to refunds; posting errors; reversal of adjustments.
- Responsible for maintaining work queues.
- Responsible for telephone and/or written correspondence with insurance companies for refunds.
- Responsible for correctly identifying and updating various types of insurance entry information.
- Maintain basic understanding and knowledge of health insurance plans, policies and procedures.
- Make suggestions on improving Clinic procedures to improve billing accuracy and collections.
- Must be accepting of diversity and willing to participate in a team environment; as well as, willingness to follow clinic policies and procedures as established.
- Must attend all required staff meetings, in-service meetings and participate in task force activities.
SKILLS AND ABILITIES:
- Knowledge of private billing and collections regulations experience preferred.
- Demonstrated customer service expertise.
- Knowledge of government, commercial, and third party insurance contract practices and PLB processing procedures preferred.
- Keyboarding minimum 40 wpm.
- Accurate 10 key by touch and familiarity with Microsoft Word and Excel.
- Excellent organizational skills required.
- Must be able to work in a highly demanding atmosphere, with a variety of personalities within a fast paced environment.
- Excellent verbal and written communication skills, and extensive hands-on computer background.
Pay Range:
$18.66 - $26.12The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
