Patient Account Representative

Responsible for the financial activities of the patient from discharge through the billing process ending in final reconciliation of the account. The representative utilizes electronic billing and medical retrieval system, follows up on outstanding accounts and unpaid balances to maximize fee collections. Duties and qualifications include:

• Follows departmental policies/procedures and meets deadlines and productivity standards for work files
• Managing assigned Patient Accounts
• Identifying accounts eligible for transfer to outside collection agencies
• Ensuring the accuracy of registration data including health insurance
• Initiating appropriate billing
• Processing patient correspondence
• Collaborating with outside collection agencies
• Effectively negotiating payment plans & settlements
• Resolving Patient Account credits
• Completing necessary reports to support regulatory requirements
• Prioritization skills as necessary.
• Performs well without direct supervision.
• Able to prioritize workload properly.
• Accepts and acts on instructions/suggestions.
• Has the ability to respond to changing workload and work environment.

Requirements:

• Minimum one (1) year healthcare customer service / clerical experience preferred.
• Working knowledge of CPT-4 & ICD-9 coding and Medicare Review preferred.
• Previous insurance experience is preferred.

For Information on Employee Benefits and the SEIU Contract.

Salary Range: $18.29-$27.18 per hour