Address
Form of workIf you are located within the state of Wyoming, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.
We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together.
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like Optum, part of the UnitedHealth Group family of businesses.
Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Contact Center team, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
Positions in this function are responsible for providing expertise and customer service support to callers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This job requires working independently and most tasks are not continuously reviewed by others. Supervision/guidance is required for higher level tasks.
This position is full - time (40 hours / week), Monday - Friday. Employees are required to work between our normal business hours of 7:00 AM - 7:00 PM EST including the flexibility to work occasional overtime on business need.
We offer 4-5 weeks of training and is with various team members. It is done via Teams and some training videos. Hours are to be confirmed, but it is generally between normal business hours, Monday to Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
- Answers inbound phone calls while providing a high-quality patient/caller experience.
- Schedules, reschedules and cancels appointments.
- Performs referral coordination including completing Open Referrals and/or referral tracking queue.
- Works all assigned work timely according to department standards and documents all actions in the system.
- Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases.
- Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers.
- Communicates effectively and in a professional manner.
- Processes all work-related responsibilities in an efficient, timely and accurate manner.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Must be at least 18 years of age OR older
- 1 years of experience in healthcare customer service
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work full - time (40 hours / week), Monday - Friday. Employees are required to work between our normal business hours of 7:00 AM - 7:00 PM EST including the flexibility to work occasional overtime on business need.
Telecommuting Requirements:
- Reside within Wyoming
- Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #YELLOW
