Patient Access Representative - Alexandria Clinic

Department: Patient Access / Alexandria Clinic

Employment Status

1.0 FTE (Full Time Equivalent) 80 Hours Per Pay Period

Pay

$17.50 Starting Pay

Actual rate of pay will be based on experience.

Hours

Typical scheduled hours:

• Monday – Friday: hours will range within 7:00am - 5:30pm
  • Flexibility is appreciated to help fill shifts on occasion Monday-Friday until 8:00pm
• This position is part of working a weekend and holiday rotation:
  • one day (Sat. or Sun.), every 4-5 weekends
  • weekend and holiday hours are 8:00am - 3:00pm

Job Description

Patient Access Representative is responsible for serving patients’ needs by scheduling appointments for multiple provider specialties and resources. Must have strong computer skills along with the ability to learn new protocols while incorporating into current workflow. This position also includes registration of new and existing patients and check in and check out patients for appointments.

Scheduling

• Answers calls in a friendly and professional manner.
• Schedules appointments utilizing cheat sheets to ensure accuracy.
• Correctly schedules lab and imaging appointments and uses Epic messaging to request needed orders from provider nurse pools.
• Reschedules missed, bumped or canceled appointments as directed by nursing/provider protocols.
• Utilize recalls to ensure all patient schedule requirements are met.
• Notifies nurse of additions or cancellations on same day schedule for specialty providers.
• Notifies Account Services on alert directs or as appropriate.
• Manager MyChart patient scheduling requests and direct scheduling; ensuring accuracy of appointment for provider and insurance guidelines
• Manages work queues to ensure patients are contacted and scheduled for needed appointment

Patient Registration

• Gathering all needed demographic information and entering and updating guarantor information.
• Updating existing and new insurances using software program to verify insurance status.
• Obtaining necessary signatures from patients and updating when needed. Following compliance requirements in providing patient right’s information as wanted.
• Scan in all needed ID and insurance cards.
• Collect copays and payments as required.

Checking In and Out of Patients

• Read all appt notes and messages to ensure paperwork is given to patients and unique situations are addressed following station and provider protocols.
• Follow billing protocols outlined by Patient Account Services.
• Reviews insurance eligibility responses and makes needed insurance updates.
• Follow provider instructions for follow up visits, labs and imaging when provided.
• Provide patient with a summary of their visit.

Other Duties

• Performs other duties as requested.
• Participates in departmental or organizational meetings and training.
• Demonstrates ability to use equipment relevant to the position.

Qualifications

• High School Graduate or Equivalent
• Skilled in Microsoft Office and general computer knowledge.
• Previous Healthcare Experience preferred.

Union Position

No

Benefit Status

Full Time

Applicants must be able to meet the physical demands of the position. A Functional Job Description for this position is on file in the Human Resources Office and is available to all applicants for review.

All job offers to persons that are not currently employed by Alomere Health will be conditional based on favorable references and successful completion of both a criminal background check and a drug test.

I certify that the facts set forth in this employment application (and any accompanying resume) are true and complete to the best of my knowledge. I understand that any falsification, omission, misrepresentation, or concealment of information on this application may be sufficient grounds for disqualification from further consideration for hire or immediate discharge

I authorize Alomere Health to verify the information contained in this employment application and to investigate my personal or employment history. I also authorize any former school, employer, person, firm, corporation, credit agency, or government agency to provide to Alomere Health information they may have about me. In consideration of Alomere Health’s review of this application.

I further agree that, if employed, I will conform my conduct to Alomere rules and understand that unless otherwise specifically agreed to in writing; my employment can be terminated at any time with or without cause, and with or without notice, at my option or at the option of Alomere Health.

I understand that no personnel recruiter, interviewer, or other representative of Alomere Health other than the CEO has authority to enter into any agreement for employment for any specified period of time. I also understand that this application and any employment manuals/handbooks that may be distributed to me during the course of my employment shall not be construed as a contract.

Alomere Health is an EEO employer.