Responsibilities:
- Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
- Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
- Maintains productivity and quality standards.
- Functions as a Super User.
- Acts as a resource for training of new team members and during the implementation of new processes.
- Provided registration and cash collection access in Epic.
- Other duties as assigned.
Education:
- High school diploma or equivalent.
Certifications:
- None required.
Complexity of Work:
- Basic PC software application knowledge and ability to use multiple data systems required.
- Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
- Must be detail oriented.
- Excellent communication, organizational and interpersonal skills required.
- Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
- Demonstrates a positive and professional approach and communicates effectively with customers and team members.
Work Experience:
- Minimum of 2 years of experience in a customer facing role with in person or phone contact.
- An Associates degree may substitute for up to one year of the stated experience.
- A Bachelors degree my substitute for up to two years of the stated experience.
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.