Patient Access & Reimbursement Manager

HOW MIGHT YOU DEFY IMAGINATION?

Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Patient Access & Reimbursement Manager

What you will do

Lets do this. Lets change the world. In this vital role you will support the design and implementation of our Patient Support Programs through use of technology including system design and development, business process operations, integrations, data, and analytics between Amgen's Patient Access Salesforce CRM ecosystem, to build and deliver patient and HCP capabilities (Call Center, Nurse support, Field Reimbursement support, Copay and Fulfillment). This role will function as a strong liaison between business and technology stakeholders by capturing business needs and help translating them into actionable system designs. This individual will also be responsible for providing a vision and direction to the agile teams through the collection, assessment, analysis, and prioritization of key critical business needs.

• Develop an in-depth understanding of the Patient Access CRM across the business lifecycle for all Products/Services.
• Work with business partners (Channel and Capability leads), end users, and technical teams to capture, define, and interpret/translate the business requirements in alignment with Product roadmap.
• Shaping the true business needs by articulating the balance between Patient Access business and technology.
• Develop user stories and to-be process flows to support the design and development of CRM solutions.
• Provide detailed requirements and guidance to developers and other product team members and holds accountability for the overall solution.
• Actively participate in product backlog refinement/grooming sessions, retrospectives, and iteration planning.
• Create and maintain traceability to requirements and testing outcomes.
• Periodically re-prioritize and continuously refine a product backlog of requirements/user stories based on stakeholders feedback.
• Collaborate with developers and functional teams to test and verify that solutions will meet the business requirements.
• Partner with channel and capability business teams to conduct and/or support user acceptance testing.
• Provide guidance on PSP business processes to production support team to fix production bugs, system enhancement, documentation, release management and support activities.
• Facilitate key meetings with clients including requirement sessions, system demos, testing, and end user training.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek possesses these qualifications.

Doctorate degree

Masters degree and 2 years of patient support programs and/or information systems, marketing, analytics, or call center operations

Bachelors degree and 4 years of patient support programs and/or information systems, marketing, analytics, or call center operations

Associates degree and 10 years of patient support programs and/or information systems, marketing, analytics, or call center operations

High school diploma / GED and 12 years of patient support programs and/or information systems, marketing, analytics, or call center operations

• Experience and knowledge of Salesforce best practices and be proficient in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.
• Ability to analyze and problem-solve in a fast-paced environment.
• Strong presentation, communication (written and verbal) skills, and interpersonal skills.
• Ability to build and execute effective test plans and test scripts and traceability matrix.
• Experience leading and supporting users through user acceptance testing.
• Strong working knowledge of latest technology tools (e.g., Visio, Miro, Jira, Tableau, Alteryx, SFDC, SFMC, and MS office)
• Preferred Salesforce Certifications - Salesforce Administrator, Salesforce Sales/service Cloud Consultant, Certified Business Analyst.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.