Patient Access Quality Control/Trainer, Onsite Day Shift

Job Family:
Patient Access General
Travel Required:
None
Clearance Required:
None
What You Will Do:
Under the supervision of the Director of Patient Access, the Patient Access Quality Control / Trainer is responsible for the preparation, training, and evaluation for users in all areas of Patient Access (with the exception of the Bed Board RN). This position will also be responsible for performing and maintaining the quality assurance process for the department.
FULL TIME: 100% ONSITE at MLK Hospital.
Primary Schedule - Monday-Friday DAYS ** Ability to work different shifts ** Hours may change with the need to train staff.

• Maintains responsibility for new hire training/onboarding and continuing education of Patient Access staff on operational policies and procedures, including new workflows, third party/payer requirements, regulatory compliance changes.
• Identifies and assesses training needs within the Patient Access Department. Performs regular quality and accuracy reviews of staff performance to identify individual retraining needs as well as departmental training opportunities.
• Develops and maintains all training materials including the construction of binders, course books and any relevant job aids that facilitate the training process.
• Responsible performing quality assurance audits for the purpose of monitoring the accuracy of patient registration system transactions.
• Reviews QA statistical data with Patient Access leadership; helps identify problems and trends; and recommends solutions.
• Participates in training-related projects and process improvement initiatives. Attends and participates in multi-disciplinary project teams across the organization.
• Maintains excellent competencies in the registration policies and procedures per departmental guidelines.
• Ability to work different shifts as needed. Primary working hours will be M-F Days. However, hours may change as necessary to train staff.
• Maintains a positive working environment and high morale that reflects the philosophy of the service area and the Organization.
• Demonstrates a positive attitude and serves as a role model for staff.
• Assists with the administration of the department, for the purpose of reports, documentation, statistical requirements, and other data required.
• Performs other duties as assigned.

What You Will Need:

• High School graduate or equivalent (GED)
• Two (2) years of Hospital Patient Access experience
• One (1) year of work instruction drafting and education module development experience.
• The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

What Would Be Nice To Have:

• Training experience
• Auditing experience

The annual salary range for this position is $39,100.00-$70,400.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.