Password Support Associate

About us

Prime Care Technologies, Inc. is a Managed Service Provider in Duluth, GA 30097. We are supportive, fast-paced and professional.

Our work environment includes:

• Regular social events
• Growth opportunities
• Casual work attire
• Modern office setting

Prime Care Technologies is currently recruiting for a full-time technical Password Support Associate for our Duluth location. Our most successful candidate has a working knowledge of Active Directory

All candidates must take a skills assessment (true/false, multiple choice). This job requires the employee to report to the office 100% of the time during the first 90 days.

This position is responsible for providing administrative support for customer accounts. This includes, but is not limited to adding, deleting and/or modifying customer account information within a designated Support Tool/Active Directory. The Password Support Associate is also responsible for complying with service level agreement standards.

Essential Duties and Responsibilities:

• *Works with and responds to general customer requests via phone, e-mail and ticketing system.*
• Responds to and works both accurately and efficiently with customers in creating, disabling and editing account information
• Transposes electronic requests, internal or external, into the ticketing system
• May assist in answering support queue calls, answering questions or handling support issues.
• Performs user set-up, modifications, and disablements as needed
• Escalate problems to appropriate resource as needed
• Follow standard departmental procedures and guidelines
• Expected to meet or exceed published user administrator performance standards.
• Assists with client documentation
• Other duties as assigned

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS AND ABILITIES)

• Associates degree in IT preferred or equivalent work experience.
• High school diploma or GED required.
• Solid knowledge of Windows 10 operating systems.
• Previous experience working with Active Directory strongly preferred
• Excellent customer service and communication skills
• A strong service-oriented culture, with a strong focus on exceeding customer expectations.
• The ability to work in a fast pace environment – must be able to work quickly and accurately in a shared community environment.
• Ability to complete multiple tasks with minimal direction.
• Knowledge of Customer Service operations
• Experience in using automated call director telephony
• Able to follow directions and work well independently.
• Good analytical and logical ‘mindset’ when dealing with issues.
• Good organizational, time management, written and verbal communication skills
• Ability to listen and analyze customer needs
• Presents a positive image that reflects well on the organization.
• Ability and willingness to work various schedules Monday through Friday 7 AM EST to 9 PM EST.·

Job Type: Full-time

Salary: $15 to $16.50 /hour'
'
Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $16.01 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Application Question(s):

• Are you available to work weekends?

Experience:

• Customer service: 1 year (Required)
• Active Directory: 1 year (Required)
• Windows: 1 year (Required)

Work Location: Hybrid remote in Duluth, GA 30097