Address
Form of work
SalaryOverview:
We are looking for an experienced Parts Specialist who is passionate about ensuring the best possible customer experience. Join a dynamic and fast-paced environment and work with cross-functional teams to help design, build and roll-out products that deliver the Mobile Service's vision and strategy.
The perfect person for the job is excited to move fast, think at scale, and takes a customer centric approach to all they do. The ideal candidate should have a minimum of 1 year parts ordering experience in the automotive industry or similar, able to communicate efficiently and in a timely manner with a strong attention to detail. This individual would be responsible for ordering parts in advance for scheduled jobs as well as follow up jobs and special-order parts outside of our preferred vendors.
WE WILL DEPEND ON THIS PERSON TO
- Order necessary parts for automotive repairs
- Coordinate parts pick ups in conjunction with our Dispatch Team
- Keeping track and ordering of special-order parts not available through preferred vendors
- Selection and pre-ordering of relevant parts
- Identify and flag parts price discrepancies
- Identifying diagnostic pre-analysis through desk research (Mitchel Pro Demand)
- Identifying and communication of additional repair opportunities to the operations team and the customer
- Continuous communication stream to the operation team
- Ensuring data integrity
- Optimize procedures and develop operation product ideas
- Definition and training of standard procedures
- Identifying product ideas for customer convenience and operation’s efficiency
- Performs other duties as requested by manager
WHAT YOU BRING
- Experienced parts ordering within the automotive industry
- Knowledge of automotive parts required
- Excellent customer communication
- Organization skills required
- Ability to work under multi-task situations in various applications
- Ability to work in a fast-paced environment required
- A sense of urgency for all tasks required
- Knowledge of process improvement methodologies and a continual improvement attitude
- Ability to identify optimization opportunities, define (digital) procedures and product design to realize optimization potential.
- Understanding of automotive workshop and repair procedures preferred
- Familiarity with Speed Dial, Web Warehouse, NAPA, and Parts Tech are a plus
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
