Parts & Service Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

WE BUILD WHAT MATTERS

What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters! The Caterpillar Oil & Gas and Marine Division (COGMD) consists of a worldwide team helping to power the global energy industry as well as provide power and propulsion on the water.

About Caterpillar Marine

You will be joining a high-performing team that’s leading services growth for Caterpillar Marine, with Cat dealers. When our customers win, we win. Complete reman engines and components and kitted products reduce customer total cost of operation and make it easy to do business with Caterpillar and Cat dealers. In this role, you will have the opportunity to work directly with Cat dealers, customers, and the Caterpillar Marine team to create the best possible customer experience. The culture at Caterpillar is collaborative with very clear standards and values that we will never compromise on. We have a global team for a global business that is very focused on the best outcomes for our customers.

The Caterpillar Oil, Gas, and Marine Division currently has an exciting opportunity for a Parts & Service Consultant. The Parts & Service Consultant leads Business Development of the marine reman and kitted parts portfolio via new product introduction.

Job Duties/Responsibilities include, but are not limited to:

• Reviews voice of customer and voice of dealer to identify sales growth opportunities via development of new reman parts and complete engines, as well as kitted parts.
• Conducts market/competitive research to identify new opportunities and industry trends.
• Creates and validates business cases for launching new product development programs.
• Collaborates with internal and external partners to define critical technical requirements – including but not limited to Marine Society rules, marine emissions regulations, marine application needs, and customer financial drivers.
• Establishes metrics to monitor and review the effectiveness of existing sales growth strategies, suggesting necessary interventions for improvement.

Skills Sets:

• Customer Focus
  Level Working Knowledge:
  • Communicates the importance of customer needs/expectations and commits to resolving them.
  • Researches and verifies customer needs and expectations.
  • Solicits customer satisfaction feedback and acts on improvement opportunities.
  • Meets regularly with customers to understand their wants, needs and expectations.
• Service Excellence:
  Level Working Knowledge:
  • Resolves common customer problems.
  • Responds to unexpected customer requests with a sense of urgency and positive action.
  • Provides direct service to internal or external customers.
  • Documents customer complaints in a timely manner.

• Consulting:
  Level Basic Understanding:
  • Explains the roles and responsibilities of a consultant.
  • Lists the typical phases of a consulting assignment or project.
  • Presents a professional image, especially when dealing with customers.
• Effective Communications:
  Level Working Knowledge:
  • Delivers helpful feedback that focuses on behaviors without offending the recipient.
  • Listens to feedback without defensiveness and uses it for own communication effectiveness.
  • Makes oral presentations and writes reports needed for own work.
  • Looks for and considers non-verbal cues from individuals and groups.

• Problem Solving:
  Level Working Knowledge:
  • Identifies and documents specific problems and resolution alternatives.
  • Examines a specific problem and understands the perspective of each involved stakeholder.
  • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Relationship Management:
  Level Working Knowledge:
  • Provides prompt and effective responses to client requests and interactions.
  • Alerts own team to problems in client satisfaction.
  • Differentiates the roles and responsibilities in a business relationship.

• Strategic Thinking:
  Level Basic Understanding:
  • Identifies the key elements of the business strategy.
  • Demonstrates the ability to articulate how own work supports the business strategy.
  • Seeks help to clarify elements of the strategy that are beyond the group's influence.

Additional Information:

• Relocation is available for this position.
• The primary location for this position is Houston, TX, but can also be located in Griffin, GA; Mossville, IL; Lafayette, IN; and Virginia Beach, VA

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:

• Competitive salary and annual bonus program
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• Company-matched 401(k) plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

At Caterpillar, we are committed to a diverse and inclusive environment that values and respects the unique talents, experiences, and viewpoints of our global employees. Our vision is to continually develop the best team to build innovative solutions for our global customers, deliver superior results for our stockholders and positively impact the people and communities we serve.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers#LI

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

March 19, 2024 - April 2, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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