Parts Interpreter-Remote, Usa

Who We Are:
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You’ll Do:
The Parts Interpreter serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts and routing telephone calls. The agent manages large amounts of inbound calls and interacts with a high volume of customers daily to process orders and provide overall customer satisfaction.

• Answers customer calls, emails and texts using the Contact Center Software Application
• Utilizes various electronic parts catalogs to ascertain correct part numbers
• Uses cross-reference materials to find alternative solutions for OE parts
• Efficiently provides customers with products and service information to high standards
• Determines requirements by working with customers and identifying needs
• Handles customer’s inquiries regarding all matters pertaining to transaction and sales history
• Sells additional parts and services by recognizing opportunities to up-sell
• Explains new features or information to customers
• Manages and resolves customer complaints
• Completes transactions and processes orders
• Routes calls to appropriate resource if needed
• Follows standard operating procedures

Required Skills and Qualifications:

• High school diploma or the equivalent
• Must be a current VVG employee
• At least 3 years of experience in truck/automotive parts counter sales.
• OEM dealer experienced required
• Knowledge of commercial truck supplies, equipment and mechanical parts required
• Proficient in relevant computer applications
• Experience in call center environment preferred
• Data Entry and strong typing skills preferred
• Ability to prioritize and complete multiple requests and responsibilities effectively and timely.
• Excellent customer service skills
• Excellent verbal and written communication skills
• Must have a quiet workspace location and reliable internet service
• Bilingual (Spanish/English) and or (Punjabi/English) is a plus

Compensation:

• $23-32/hour depending on experience + Commission

Benefits Velocity Vehicle Group Offers:

• A fantastic culture in a welcoming, great place to work environment.
• 401k with matching.
• Health, Dental & Vision Insurance, along with HSA & FSA options.
• Employer-Paid Life Insurance.
• Vacation + Sick Leave
• Company perks such as employee discounts, company events, and training programs.
• Excellent Training and Career Advancement Opportunities

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Health savings account, Health insurance, Dental insurance, Flexible spending account, Vision insurance, 401(k) matching, Employee discount, Opportunities for advancement, Life insurance