Parts Front Counter Person- Flagstaff, Az

Who We Are:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets, and companies. This coupled with our Leasing and Rental business and our financial services business make VVG the leading Truck dealership.
What’s in it for You:
VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You’ll Do:
The Parts Department Front Counter Person performs a variety of customer service, in-store marketing, promoting, advertising, and stocking duties related to the sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealership parts department. The Front Counter Person is responsible for counter parts sales and providing excellent customer service.
Job Duties:

• Sells products for the repair of trucks according to customers’ needs.
• Sells services for the repair of trucks to meet customer needs.
• Maintains customer goodwill by greeting and acknowledging all customers.
• Answers customer inquiries
• Fulfills customer requests.
• Sells additional parts and services by recognizing opportunities to up-sell.
• Follows prescribed cash, credit, and check processing procedures of the dealership.
• Pulls parts for customers.
• Receives returns from customers.
• Assists in keeping parts department clean and orderly.
• Records all sales and/or customer transactions.
• Assists Parts Manager with merchandise displays.
• Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction.
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area.
• Uses dealership equipment and resources safely and proficiently.
• Greet customers immediately in a courteous manner.
• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction.
• Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices.
• Performs cashiering functions after hours.
• Answers telephone calls after hours

Job Qualifications and Requirements:

• High school diploma or the equivalent
• OEM Dealer experience
• Demonstrated knowledge of truck engines, transmissions, and rear axles
• Knowledge of after-market vendors
• Excellent customer service skills
• Strong communication skills
• Knowledge of supplies, equipment, and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency to effectively communicate with customers.
• Experience in customer service environment preferred.
• Data Entry and strong typing skills preferred.
• Ability to effectively listen.
• Ability to interpret customer needs.
• Self-motivated

Physical Requirements:

• Must be able to lift to 50 pounds at times.
• Must be able to pass post offer drug test, background check and physical.

Compensation:

• $18-$25/hour depending on experience + Commission

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + Match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Health savings account, Health insurance, Dental insurance, Flexible spending account, Paid time off, Vision insurance, 401(k) matching, Employee discount, Life insurance