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Parts Counter Sales Representative, Full Time, On-site
Salary Range: $20.00/HR to $25.00/HR DOE - $2,000 Sign On Bonus
Why FMH Material Handling?
- Full time/Monday to Friday
- Company uniforms, vehicle and technology provide
- Medical, Dental, Vision, Supplemental, Life Insurance and Wellness programs
- 401k/Profit Sharing
- PTO/Sick Days
- Training and development
- Competitive pay
- Referral program
- And so much more!
The Parts Counter Sales Representative sells parts to internal and external customers, over the counter, over the phone, or online. They are involved in the direct sales process and are actively involved in maintaining positive customer communication. The Parts Counter Sales Representative increases our core business performance by supporting operational success and developing customer relationships.
Job Duties:
Job Duties:
- Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, and communicating backorders to customers and technicians.
- Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
- Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
- Places routine stock and emergency orders with external suppliers.
- Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
- Processes outbound orders from picking to packing for customers and technicians.
- Performs routine inventories of customer consignments to accurately charge shortages.
- Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
- Resolves customer complaints and issues with a high degree of customer service.
- Processes remanufactured cores to obtain credit from suppliers.
- Assists the Sales Department with parts requests.
- Receives and fills both online and telephone orders for parts.
- Solicits new and existing accounts by phone.
- Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
- Receives payment and/or obtains credit authorization.
- Advises customers/technicians on substitution or modification of parts when identical replacements are not available.
- Examines returned parts for defects, and exchanges defective parts or refunds money.
- Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
- Performs follow-up sales calls with customers to ensure product satisfaction is met.
- Contacts new and existing customers to meet and surpass goals for the Parts Department.
- Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc.
- Establishes regular communication with managers to resolve any ongoing issues with customers.
- Promotes and sells equipment and service products to customers, generating increased revenue.
- Maintains professionalism on the job at all times.
- Is reliable and punctual in reporting for work as scheduled.
- Performs other duties of a similar nature as required.
Qualifications:
- High School Diploma or equivalent. Associate’s Degree preferred but not required.
- Two or more years of experience in a material handling or automotive industry preferred but not required.
- Must have previous customer service experience, including strong verbal and written communication skills.
- Proficiency in Microsoft Office suite.
- Is knowledgeable of use and features of various parts, based on knowledge of machines or equipment.
- Must be able to push, pull, lift 50 lbs., twist, walk throughout the shop and warehouse, climb ladders, climb stairs
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Keen attention to detail.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Fast paced environment, multi-tasking skills required.
About Us:
We are a large material handling multi brand dealer with locations in Denver, Albuquerque and El Paso.
FMH Material Handling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
