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Form of workJob Description
Parts and Service Sales Representative
Primary purpose is to sell service labor and grow parts sales for the dealership. Also, to build customer relationships by traveling to customer location, job sites, etc. to perform follow-up activities on complete goods, Parts and Service Sales calls, address customer concerns, promote aftermarket sales, furnish technical support where applicable, and collect profiling information in order to enhance the customer experience.
RESPONSIBILITIES:
- Markets Parts and Service Sales such as extended warranties, maintenance plans, machine inspections, machine repair, reman component sales, standard job quotes, and special parts promotions.
- Performs follow-up calls at customer locations on complete goods and major Parts and Service Sales.
- Addresses customer issues and resolves problems effectively and satisfactorily.
- Profiles customer machines in their fleet and provides all customer demographic data required with the dealer's customer database.
- Participates in product presentations at customer clinics, open houses, factory sponsored training events, and dealership meetings.
- Assists the Sales Department with after sales service calls to ensure equipment is operating at customers' satisfaction.
- Provides limited technical support when appropriate.
EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE:
- 2 plus years of experience in a related role with involvement in activities such as sales, service, parts or other related work.
- Technical knowledge/Mechanical abilities.
- Excellent customer relationship skills.
- Ability to write and speak effectively to individuals and groups.
- Ability to use standard desktop or laptop computer and related programs: Microsoft Office, Salesforce, plus ability to effectively navigate the internet.
- High School Diploma, Technical School Degree, or some college preferred.
Full Benefits Package:
- Company Car/Truck or MOTUS reimbursement
- Medical/Dental/Vision Insurance
- Critical Illness and Life Insurance
- 401K
- PTO and paid holidays
Do you have a great work history but are hesitant to apply because your previous experience doesn’t specifically align? We encourage you to apply! Southeastern Equipment values established skill sets, tenure, and culture fit over industry experience. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.
Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development.
Southeastern Equipment offers a competitive salary, full benefits (Medical, Dental, Vision, Critical Illness, Life Insurance,401K, Wellness), and PTO, Company apparel and uniforms provided, boot allowance. EOE.
Southeastern Equipment is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
