Inside Sales Representative/Customer Service

Job Description

Inside Contractor Sales Representative

Michigan Electric Supply Co.

Inside Contractor Sales Representative is responsible for selling and providing professional customer service to electrical contractors. This is accomplished by assisting customers make purchase decisions, efficiently processing sales transactions and ensuring the customer has everything needed to complete a project. Handling sales transactions, inventory control and communication are all components of this position. A strong belief in the mission and goals of the company are necessary to this position.

Requirements to be Considered for the Position:

• Previous experience in a sales/customer service environment
• Friendly, outgoing personality
• Ability to effectively communicate with others
• Familiarity with electrical product is needed
• Ability to participate effectively as a team member

Sales & Relationship Building:

• Builds and maintains relationships with customers by supplying advice and information, producing timely estimates for packages and projects and following up on sales calls.
• Provides superior customer service while ensuring sales and profit goals are met.
• Follows up on online customer quotes from the Quote Management System and logs updates in the system.
• Supports the outside sales program and contractor customers as directed.

Store Operations:

Assists in inventory control by conducting cycle counts, resolving overages and shortages and orders and receives in merchandise.

• Ensures all company policies and procedures are followed including sales, inventory and safety. Assists in the warehouse as needed and other duties as assigned

Knowledge & Training:

• Identifies personal growth needs and learning opportunities.
• Completes required orientation and safety training.
• Commits to continued learning on products, packages, procedures and more.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Paid training

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person