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SalaryJob Summary: The primary purpose of the job is the management of all Parts and Service department activity; direction, coordination, and evaluation of the department, including meeting the needs of both the customer and the internal departments expediently.
Essential Duties/Responsibilities: (additional duties may be assigned)
Ensure customers are handled promptly, professionally and with accuracy, for all of their business needs. Responsible for the accuracy of the parts inventory; evaluate stock requirements and parts inventory levels weekly; organize vendor stock returns; provide weekly verification that vendor returns for non-stock items are done on a case by case basis; identify more economical vendors for parts procurement purposes; develop annual sales objectives.
Schedule technician workload and maximize efficiencies, where possible. Process all branch repair orders with accuracy and with efficiency to ensure 100% customer satisfaction.
Ensure that the Parts and Service department sales and profit margin goals are met; monthly evaluate vendor performance; institute standard processes and procedures for all parts department activities; oversee stockroom; receive customer parts orders.
Organize and supervise the company's physical inventory; provide input on company vehicles regarding repairs and feasibility of repairs as opposed to replacement of unit; supervise non-supervisory employees; carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing customer and internal inquiries, while resolving problems.
Ensure activities within the Departments are operating within all local and federal regulations.
Education/Experience: Bachelor's degree or one to two years related experience and/or training; or equivalent combination of education and experience; excellent oral and written communication skills; understanding of basic mathematics-addition, subtraction, multiplication and division; apply concepts of basic algebra; problem solve.
Physical Requirements: Regularly lift and/or move up to 100 pounds utilizing safe methods with equipment or assistance; occasionally exposed to moving mechanical Parts and outside weather conditions; noise level is usually moderate.
We offer a very competitive compensation plan including: above average hourly rate, monthly spiff incentives, benefits, and long term career opportunities within our company for the right individual! If this describes you and you're committed to developing a highly rewarding career, we want to hear from you!
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
