Partner Operations Manager - Strategy, Programs & Operations

PagerDuty is seeking a skilled Partner Operations Manager to drive success in our partner program. This role will be responsible for defining and executing strategies to expand our reach and revenue through partnerships, as well as overseeing the day-to-day operations of our partner program.

• Develop and implement a partner strategy that aligns with PagerDuty's overall business objectives and drives growth
• Oversee and manage day-to-day operations of the partner program, including deal management, partner onboarding and training, partner engagement and communication, and partner performance measurement
• Collaborate with cross-functional teams, including sales, marketing, and product, to design and launch joint go-to-market initiatives with partners
• Define and communicate PagerDuty's value propositions to partners, driven through webinars, training, partner events, and other communications
• Build and maintain strong relationships with key partners, serving as the primary point of contact for all partner-related activities
• Utilize tools such as Salesforce, Clari, HG Insights, Marketo, Tableau, and G Suite to track and report on partner performance, identify areas for improvement, and provide insights to inform decision-making
• Ensure all partner-related activities comply with company policies, processes, and procedures, and work with legal and finance teams to negotiate and execute partner agreements

Basic Requirements:

• 5+ years of experience in partner program management, strategy, and operations
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and measure success
• Excellent relationship-building and interpersonal skills, with the ability to effectively communicate with partners and cross-functional teams
• Ability to prioritize and manage multiple projects simultaneously, with strong attention to detail and follow-up
• Ability to work independently and drive results in a fast-paced and constantly changing environment

Preferred Requirements:

• BA/BS degree in Business, Marketing, or related field, MBA a plus
• Familiarity with Salesforce, Clari, HG Insights, Marketo, Tableau, and G Suite

The base salary range for this position is 120,000 - 183,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone-regardless of where you are working.

As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid volunteer time off - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
• HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerdutylife on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an Equal Employment Opportunity (EEO) employer. PagerDuty provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program