- Monitors facility grounds, activities, tenants, and guests via surveillance system to ensure safety
- Completes hourly building tours including tenant hallways and common areas of the facility
- Engage tenants regarding building rules and regulations and documents/communicates any rule violations to appropriate program leaders (i.e. Clinical Coordinator)
- Support in de-escalating tenants as needed
- Assist with social service delivery and coordination of care (i.e., communicating upcoming appointments, assisting with locating tenants, etc)
- Ensure tenant’s guests properly sign in and out of the facility per property policy
- Assist with tenant lock outs of their units
- Respond to and oversee internal monitoring systems (ie. Security, fire monitoring systems)
- Communicates all emergencies to the appropriate emergency services personnel as needed (CMPD, Fire, EMS)
- Manage incoming phone calls and forward to the appropriate party
- Completes daily report outs, incident reports and any additional paperwork that may be required
- Deep commitment to Roof Above core values
- Perform other duties as assigned.
- Participates in staff meetings, training and development activities as directed.
- High school diploma or equivalent is required.
- Experience working with those that have experienced homelessness, mental illness and/or substance use challenges
- Knowledge of issues related to homelessness; effective intervention techniques; and teamwork.
- Familiarity of Housing First Philosophy and Harm Reduction model
- Skill required to: plan and carry out shift activities; communicate effectively orally and in writing; interact appropriately with tenants, staff, service partners, governmental agencies, volunteers, and visitors; prepare and present reports.
- We choose this work and embrace this place.
- We practice radical compassion.
- We each do our unique part to end homelessness.
- Grounding ourselves in what we know, we imagine what is possible.
- We are intentional about getting the right people involved and we move towards effective action.
- We are exhaustive in our search for solutions.
- We practice self-care, self-awareness, and safety.
- We recognize what we need to let go of to move forward.
- We exercise diligence and grit.
Value Others
- We honor the profound worth of each life and our work reflects it.
- We meet people where they are and approach others with genuine curiosity.
- We know we can’t do it alone. We are stronger and smarter together.
Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees