Job description
AppleCare Senior Specialists support advisors and customers with our products and services, as well as support the AppleCare business in achieving business goals and objectives. When supporting customers, Senior Specialists are the voice of Apple, providing world-class customer service, troubleshooting, and support. When supporting our Advisors, Senior Specialists utilize their expertise, diverse skills and knowledge to provide world-class guidance and support. They provide flexible services, support, insights, and valuable feedback to help the business improve Advisor performance. - Learns and takes on new challenges by adapting to business needs to support customers across multiple regions, channels, queues and skills - Identifies emerging issues and works with business partners for resolution - Shares, seeks, and implements constructive feedback and expertise from colleagues - Utilizes time management skills including multi-tasking, organizing, and to prioritize daily tasks - Proactively provides constructive feedback, reviews resources, and recommends improvement to processes - Actively engages with Advisors by providing feedback on work performed - Facilitates interactive discussions with Advisors to discuss current trends and provides guidance on handling customer interactions
Address
Olin, NC
