Address
Form of workBACKGROUND
The Palms Hotel & Spa is a AAA 4-Diamond rated resort and one of Miami Beachs top award-winning independent beach resorts. Our beachfront property features 251 luxuriously appointed guestrooms and suites, an extensive tropical garden and pool area, spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events.
The Restaurant at The Palms delivers all-natural dining at its finest, with a global menu of locally and sustainably sourced ingredients at the core of its philosophy. The Palms Spa, an AVEDA lifestyle spa, features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.
The Palms Hotel & Spa is independently owned and operated by a European family for over 25 years. Known as Miami Beachs premier destination for wellness and relaxation, a forerunner in green hotel operations, an expert in wedding services, and an authority in healthful eating and all-natural spa services, our hotel has won many accolades and awards. Enjoy a stable work environment in a professionally-run hotel, where we will help each other to flourish and grow. Come and be a part of our family!
QualificationsJob Summary
To welcome guests and answer all inquiries observing set standards with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be offered at the time. Responsible for check-ins/outs, printing rate and occupancy reports, reservations listings and accurately following all procedures and policies detailed in the front desk manual. Requires cash handling skills and previous experience in dealing with the public.
Job Duties /Tasks / Results/ Responsibilities
- As a Spa Greeter, ensure a warm friendly greeting to all clientele making sure each guest feels welcome and special.
- To guide guests through check-in procedure and escort them to respective changing rooms ensuring guest is aware of where to go and what to do. Or, to ensure a spa attendant is found to do so.
- To provide Spa tours for possible Spa clients when necessary.
- To co-ordinate guests consultation cards with the Therapists.
- To create and update guest profiles from consultation cards on a daily basis.
- To ensure that a high standard of service is maintained throughout the Spa.
- Assist in the operations of all spa departments as required.
- Report dysfunctional equipment to Reception Manager, Assistant Spa Director or Spa Director.
- To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the days work.
- Complete daily opening procedures and check lists per relevant area daily.
- Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
- To organize scheduling to maximize use of time and profitability while ensuring that the guests needs are of first importance.
- Assist with administration duties such as, purchasing, receiving and inventory reporting.
- To aim to give the clientele the best possible service, and make the client feel important.
- To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
- To ensure that all administrative procedures run professionally.
- To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
- To recognize the importance of sales in every aspect of their role.
- To have full retail knowledge of products and prices charged.
- Must attend all training courses as deemed necessary by the Head Receptionist/ Spa Manager.
- To participate in training and personal development programs within the Spa Department.
- To perform any other duties deemed reasonable by Management.
- To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
- To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
- Responsible for making yourself available at peak seasonal times, heavily booked weekends, special events and holidays
Knowledge, Skills, Abilities Required
- Reading, writing, and oral proficiency in English language.
- Experience in Guest Service or similar experience.
- Positive demeanor.
- Commitment to spa needs, colleagues, and guests.
- Provide legible communication and direction.
- Compute basic mathematical calculations (add, subtract, multiply and divide numbers)
- Computer literate and experience.
- Must be willing to work a flexible schedule.
- Must be self-motivated.
- Must be flexible and able to work efficiently under pressure.
- Must work in a safe, prudent and organized manner.
Ability to:
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize, organize and follow-up
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly
- Understand guest service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
- Desirable:
- Fluency in second language, preferably Spanish.
- Previous AVEDA background.
Physical Demands /Requirement
- Lifting
- Carrying
- Walking
- Standing
- Talking
- Hearing
- Seeing
Work Environment/ Conditions
- Wet and/or humid
- Noisy
