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Form of workFriendship Village promotes a workplace where YOU are at the center of what we do! Here’s a brief look at what you can look forward to as a team member at Friendship Village:
- On Demand Pay/Daily Pay—receive your paycheck when you want it!
- Career advancement opportunities—we’re on a mission to train and promote within!
- Generous Paid Time Off (PTO) packages—spend more time doing what YOU want!
- Positive, upbeat work environment—enjoy great teamwork and leadership!
- Career satisfaction!
For more information, please call Kamryn at 314-313-5274.
POSITION SUMMARY:
The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests, and vendors and performing a variety of other clerical duties as assigned.
KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
- Demonstrates superior customer service in a courteous manner. Informs, guides, directs or otherwise assists residents, family members, visitors, staff and vendors tactfully and congenially to present the best possible image of the community.
- Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff, or vendors tactfully and congenially to present the best possible image of the Community.
- Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.
- Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
- Maintains the highest level of confidentiality when communicating with residents, guests, staff and visitors.
- Operation and troubleshooting of office equipment located at the reception desk/admin area.
- Creates work orders as requested.
- Processes USPS and internal mail as requested.
- Accepts and distributes packages/deliveries.
- Maintains various resident lists as assigned.
- Fire alarm/system acknowledgement.
- Updates ALMC in-house information channel.
- Other responsibilities and duties as assigned by the supervisor as warranted by business needs.
- Accepts and records, as directed, payments, reservations, appointments, cancellations, and the like.
- Attends in-service training and education sessions, as assigned.
EDUCATION AND EXPERIENCE:
- High School graduate preferred.
- Ability to communicate efficiently in English using proper grammar in a pleasant manner.
- Excellent communication skills with exceptionally strong customer service orientation, presence and perspective.
- Requires the use of judgement and the ability to react in a positive and spontaneous manner, to evaluate and respond appropriately to the needs of the residents, family members, staff, visitors and vendors.
- High proficiency in the use of Microsoft Office (Word, Excel, Publisher, PowerPoint and Outlook)
- Proficient in the use of the internet and e-mail navigation.
- Familiar with standard office equipment (computer, calculator, copier and fax machine)
- Must be able to work independently with minimal supervision.
- Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.
- Ability to exercise initiative and problem-solving skills.
- Maintain confidentiality of all resident information to assure resident rights are protected.
- Work collaboratively in a team environment that promotes inclusiveness and communication among team members.
