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SalaryAbout Our Job
With competitive pay, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits.
Location and Schedule
- This on-site position is based out of Denver International Airport.
- This is a part-time, hourly role, and will work an average of 30 hours per week, with a maximum of 39 hours per week.
- Friday to Sunday, 7:30am to 6:00pm MST.
- The candidate may be scheduled to work, weekends and holidays.
- Schedules are subject to change. On‐call positions may have routine or variable work schedules.
What You’ll Do
Denver International Airport has an opening for a Lost & Found Agent (LSA I) to join our Parking and Transportation Department. Our customer base includes 54 million passengers that fly out of DEN every year as well as all airport employees including airlines and concessionaires. The Lost and Found team processes an average of 3,000 lost items per month and routinely handles thousands of customer interactions in-person, on the phone and via email. If you enjoy working in a fast-paced, customer focused environment, this is the right opportunity for you.
Additionally, as a Lost & Found Agent you can expect to:
- Ability to multi-task frequently, managing multiple projects, with constant interruptions
- Provide excellent customer service to both internal and external customers
- Provide information regarding Lost and Found to employees of the city, airlines, tenants, vendors, and the general public
- Communicate professionally through phone calls, in person, electronically, and written correspondence
- Adhere to Lost and Found policies and procedures and City Municipal Codes in regard to lost or confiscated property
- Catalogues items in database and stores items appropriately
- Researches ownership of items to return to owners
- Verifies ownership of items before release and documents all steps in database system
- Processes shipping of items to owners
- Ability to drive city vehicles
- Requires some airfield driving
- Requires scheduling flexibility (Sunday-Saturday) and occasional required overtime
- Requires long periods of standing, as well as lifting, carrying, and transporting various items
About You
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
The Lost & Found Agent must have strong customer service skills paired with the desire to work within a fast-paced, high-volume environment and a supportive team.
Our ideal candidate will also have the following skills and experience:
- Minimum of two years customer service experience in a fast-paced environment
- Demonstrated ability to handle multiple tasks with constant interruptions
- Demonstrates excellent attention to detail
- Experience in cataloging, data entry, or warehousing
- Excellent team player
- Microsoft Office skills, at least at an intermediate level
- Excellent communication skills
- Experience providing customer service over the phone
Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.- Experience: Two years experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and procedures
- Licensure & Certification: Requires a valid Driver's License at the time of application.
- Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
FBI Background Check
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work/Emergency Duties
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).
About DEN
Denver International Airport (
DEN
) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. Application Deadline
This position is expected to stay open until 3/11. Please submit your application as soon as possible prior to 3/11 to ensure consideration.
About Everything Else
Job Profile
CN2289 Landside Service Agent I To view the full job profile including position specifications, physical demands, and probationary period, click
here
. Position Type
Unlimited Position Salary Range
$19.11 - $28.67 Starting Pay
Agency
Denver International Airport The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click
here
for English or here
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