Part-Time Front Desk/Concierge

We are the eyes in the sky!

2727 Kirby Condominiums, a luxury high rise condominium community comprised of 78 units, is looking for a talented and experienced Part-Time Concierge.

A concierge position always requires a passion for people and dedication to providing superior customer service within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills.

Our concierge can expect daily interactions with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.

As a Concierge for 2727 Kirby Condominium, your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience.

Concierge professionals should be impeccably mannered & discreet. You will be responsible for verifying and providing guided access to units and be the gatekeeper of the residences. All Concierge participate in valet operations ensuring prompt service response to requests.

Position Responsibilities

• Always demonstrates superior customer service and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
• Possesses knowledge of the attractions, nightlife, and special services of the surrounding area
• Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
• Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Adheres to company standards for resident and guest services.
• Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
• Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
• Maintains a professional demeanor and polished appearance at all times.
• Assists in the training of concierge staff.
• Follows safety procedures and maintains a safe work environment.
• Required to lift atleast 50 lbs.
• Performs other job-related duties as directed.

Education, Experience & Skills Requirements:

• High school diploma or equivalent required.
• Additional education in hospitality management or business administration strongly desired.
• Fluency in one or more foreign languages is also a plus.
• Intermediate computer skills required
• Minimum of one year of high-end/luxury of hospitality or property management experience preferred.
• Must possess excellent verbal and written communication skills.
• Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
• Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality.
• Must be a team player with a strong work ethic.

Job Type: Part-time

Pay: From $14.50 per hour

Benefits:

• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Every weekend
• Night shift
• Weekends only

Application Question(s):

• What is your minimal acceptable rate of pay?
• Do you have any schedule restrictions?
• Are you available to work weekends?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person