Concierge Team Member

Position Summary: Concierge Team Member at Pullman Market

Compensation: $17-$19 per hour

As a Concierge at Pullman Market, you will play a vital role in providing exceptional customer service, managing the grocery valet system, facilitating reservations, and being an expert resource on our specialty offerings. You will also serve as a sales floor associate, actively engaging with customers and enhancing their shopping experience. If you're passionate about delivering outstanding service in a farm-to-table environment and have excellent interpersonal skills, this position may be for you!

Responsibilities:

● Grocery Valet System Management: Oversee the grocery valet system, ensuring efficient and accurate service for customers. Monitor incoming orders, coordinate with the valet team, and ensure proper organization of orders.

● Reservation Assistance: Act as a point of contact for customers seeking to make reservations at our full-service restaurants. Assist in securing reservations and provide recommendations based on customer preferences.

● Product and Market Knowledge: Serve as an educational resource for customers, providing information on Pullman Market's offerings, including farm-to-table produce, specialty items, and locally sourced products. Stay up-to-date on current trends and food industry news.

● Sales Floor Support: Assist with inventory management, restocking shelves, and maintaining a clean and organized environment. Engage with customers on the sales floor, answering questions, providing recommendations, and offering assistance as needed.

● Customer Service Excellence: Deliver outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience for all customers. Foster a welcoming and inclusive atmosphere that reflects the values of Pullman Market.

Requirements:

● Previous experience in customer service, retail, or hospitality preferred.

● Strong communication and interpersonal skills.

● Strong attention to detail, and communication skills in order to properly. communicate with customers and other Team Members.

● Knowledge of farm-to-table practices and appreciation for local, sustainable food.

● Ability to work in a fast-paced environment and handle multiple tasks simultaneously. ● Flexibility to work weekends, evenings, and holidays as needed.

● Typical work week for this position is 30-40 hours. Hours vary based on needs of the market and department.

● Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.

● Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.

Benefits:

• 3 Sick Days annually
• 50% discount at all ERHG/Market Restaurants
• 20% discount on retail
• Employer Contribution to Health Insurance
• 5 Year Retention Bonus of $3,000 and 10 Year Retention Bonus of $10,000

Please note: This job description is intended to provide a brief overview of typical job functions and duties and may not cover all possible responsibilities.

Learn More & Apply:

For more information and to apply, visit us at:

• https://www.pullmanmarket.com/about
• https://www.ksat.com/news/local/2023/12/15/pearl-opening-the-largest-culinary-market-in-the-southwest-in-spring-2024/

Join us in our mission at Pullman Market to create unforgettable experiences with every visit. Apply now to be a part of our story of flavor, passion, and exceptional standards.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• San Antonio, TX 78215: Relocate before starting work (Required)

Work Location: In person