Concierge - Allure Hermann Park

Join one of the country’s Best Places to Work! WRH Realty Services, Inc. has been recognized as one of the Best Places to work by the National Apartment Association and multiple national and local publications. Whether you are looking to advance your career in property management or are new to our industry, WRH offers a wide range of employment opportunities to people of varying educational and skill backgrounds. A spirit of cooperation and common purpose drives WRH team members. We support both individual and team contributions. At WRH, we are not only committed to making a difference, we look for ways to contribute and take great pride in giving back to the community.

The Concierge is responsible for providing an excellent level of service to residents and their guests. Ultimately, the Concierge is responsible for all aspects of resident services.

• Attend to the front desk during and after office hours.
• Answer all incoming phone calls and assist residents.
• Assist residents with service requests, maintenance emergencies, noise complaints, etc. and contact proper person as needed.
• Provide residents with information on area services and entertainment including location and directions, event times, and rates for hotels, airlines, theaters, movie theaters, sports events, music events, etc.
• Schedule reservations for residents for hotels, restaurants, and other services as needed without handling payments or credit cards.
• Schedule reservations for property amenities including dining room and kitchen, conference room, freight elevator, picture hanging appointments and/or other areas as approved by Management.
• Handle Resident Service Requests, Resident Access Authorization forms and Resident Amenity Reservation forms, as provided by management for use at Concierge desk.
• Sign in/out keys for resident guests as authorized by signed Resident Access Authorization forms.
• Sign in/out package deliveries, dry cleaning and mountain bikes for residents.
• Call residents to confirm reservations for amenities and to remind them of packages at the front desk.
• Notify management of any parking problems and issue parking passes to guests.
• Monitor camera activity and building access areas. Notify proper person of any unusual activity.
• Monitor lobby and other common areas to always maintain cleanliness and the best presentable order.
• Keep all necessary forms and other supplies stocked at front desk.
• Log all activity on shift report and remit as instructed by management.
• Always represent the property and WRH professionally through dress and behavior.
• Performs any additional duties assigned.

Position Requirements

• High school diploma or equivalent preferred.
• Weekly schedule may change as required
• Basic knowledge of computers for checking company email and completing required training.
• Must have a working smart phone suitable for use with various software applications.
• Strong customer service skills and positive attitude a must.
• Should be a team player and self-starter.
• Team members must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing).