Part-Time Customer Service Representative

Ensuring that our customers receive the best and most thorough experience from start to finish. This role utilizes outstanding Customer Service skills and product knowledge to be the focal point for service inquiries to facilitate the best possible outcome.

• Manage incoming support tickets: emails, phone calls, website inquiries, etc.
• Expected to gain the appropriate understanding of company policies & products to apply to each case as appropriate.
• Managing support cases and tickets as they come into the ERP system.
• Efficiently manage inquiries though to completion, including prompt replies to customer questions and requests that emerge in the interim.
• Close out tickets only after the customer is satisfied with the support given.
• Manage carrier claims process including securing accurate information.
• Investigating lost packages
• Managing online orders and checking for any fraudulent activity.
• Warranty Claims: Initiating warranty claims procedures when applicable equipment issues arise.
• Follow up on orders with customers and see if there are any additional questions or if we can help with any future orders.
• Additional duties and projects as assigned.

• High school diploma or equivalent
• Manage incoming support tickets: emails, phone calls, website inquiries, etc.
• Expected to gain the appropriate understanding of company policies & products to apply to each case as appropriate.
• Managing support cases and tickets as they come into the ERP system.
• Efficiently manage inquiries though to completion, including prompt replies to customer questions and requests that emerge in the interim.
• Close out tickets only after the customer is satisfied with the support given.
• Manage carrier claims process including securing accurate information.
• Investigating lost packages
• Managing online orders and checking for any fraudulent activity.
• Warranty Claims: Initiating warranty claims procedures when applicable equipment issues arise.
• Follow up on orders with customers and see if there are any additional questions or if we can help with any future orders

• This role is office-based meaning that your primary work location will be your home office. You may be required to travel from time-to-time and/or work from our offices. You are expected to keep your home-office space clean, and any and all client information in a secure location.

If you are a motivated individual with a passion for Customer Service and sales, we encourage you to apply for this exciting opportunity.