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Form of work
SalarySchedule: M-F, 10:00 am - 4:00 pm
Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:
- Hybrid work arrangement
- Annual Pool Bonus
- Paid holidays
- 401(k) and Profit sharing
- Tuition reimbursement program
- Onsite gym
- Family-owned and operated business
As the Customer Service Parts Specialist, you will:
- Verify and enter parts orders received by fax, email, and web portal; following work instructions
- Assist customers with parts orders, supply orders, and part identification requests in a professional manner, through email and phone
- Perform daily administrative post-shipment tasks, including but not limited to; order acknowledgment, order tracking, order invoicing, credit card billing, electronic billing, and document storage
- Perform additional duties as assigned
For success in this role, you will:
- Capably handle required administrative functions and meet productivity standards
- Verify work to ensure accurate results, requiring minimal rework
- Follow work instructions, procedures, safety guidelines, and company policies
- Listen to others, expressing ideas, with tact and professionalism
- Give customer needs priority, responding quickly to concerns and demonstrating a desire to assist others
- Be internally motivated and work well with minimal supervision
- Devise workable solutions or consult with secondary resources to devise solutions
- Have a HS Diploma or equivalent
- Have 1-3 years of demonstrated success working in a call center or customer support role
- Have previous experience working with ERP systems and the ability to learn Skytron's ERP system
- Have a strong proficiency in Microsoft Office programs
If you need assistance with any aspect of the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Referral program
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: Hybrid remote in Grand Rapids, MI 49512
