Part Time Center Associate

Thank you for reviewing our job post. The UPS Stores are individual franchises, which means we are a small team with a big name. We're looking for a Center Associate who is eager to learn, looking for growth, and able to multitask. We have about 20-24 hours to offer, with opportunities for additional time during the busy season.

A person will thrive here if they appreciate the freedom and creativity that comes with working for a small business, and if they know how to manage their own burnout and set boundaries where needed. We need someone assertive, who can hold their own with the customers and also with the team, and someone who asks good questions and speaks up about their own training.

Also, being proficient with phones and computers is an absolute must. Sending e-mails, downloading PDFs, etc.

If you think you're this person, we can't wait to see your application!

Dani Grenier

The UPS Store Salem

General Manager

The Full Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Bilingual a plus