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Form of work Position Information
Department Transportation Services (QTS) Classification Title Parking Services Representative Job Title Parking Services Representative Appointment Type Classified Staff Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Employment Category Regular Job Summary This recruitment will be used to fill one full-time Parking Services Representative position for the Transportation Services department at Oregon State University (OSU).
This position is in the Transportation Services department within the Division of Finance and Administration at Oregon State University. Transportation Services provides safe, sustainable, customer-focused, and fiscally sound transportation programs and services. The Transportation Services department provides transportation options for commuters to the Corvallis campus as well as services and support for on- and off-campus transportation through the Motor Pool, Beaver Bus campus shuttle, and more.
This position is in the Transportation Services department within the Division of Finance and Administration at Oregon State University. Transportation Services provides safe, sustainable, customer-focused, and fiscally sound transportation programs and services. The Transportation Services department provides transportation options for commuters to the Corvallis campus as well as services and support for on- and off-campus transportation through the Motor Pool, Beaver Bus campus shuttle, and more.
The purpose of the Field Representative (FR) position is to provide customer service to the community that uses parking facilities operated by OSU Transportation Services. The primary function of the FR is to monitor OSU parking lots, in order to:
- Greet the OSU community and visitors in a friendly manner.
- Provide education to the greater OSU community about parking and other transportation options.
- Provide wayfinding information
- Enforce University Standards regulating parking on campus.
- Maintain transportation facilities and assets in clean, working order.
Often the first point of contact for university community members, an FR's demeanor could influence an individual's entire experience at OSU. FRs project a presence that is professional and friendly. The FR should be confident in their knowledge of the physical campus, and of the University Standards, policies and procedures that govern parking on campus. An FR should possess the knowledge and communication skills to competently assist anyone that they encounter on campus.
The duties of this position may include interaction with the public, issuing parking citations, special event support, and maintenance which includes routine cleaning tasks. FRs are a part of a team that patrols the campus for compliance with University Standard 07-025 and performs some routine and non-routine maintenance and cleaning tasks. FRs are also responsible for gathering various types of field data. FRs should be observant of safety issues, parking violations and transportation maintenance needs. FRs will document completion of work orders via mobile app or website. FRs may also be dispatched to assist with parking complaints, traffic control, or other situations. As part of the patrol duties a FR may need to apply an immobilization device to impound a vehicle.
Why OSU? Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
Top 1.4% university in the world
More research funding than all public universities in Oregon combined
1 of 3 land, sea, space and sun grant universities in the U.S.
2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
7 cultural resource centers that offer education, celebration and belonging for everyone
100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
35k+ students including more than 2.3k international students and 10k students of color
217k+ alumni worldwide
For more interesting facts about OSU visit: https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
Free confidential mental health and emotional support services, and counseling resources.
Retirement savings paid by the university.
A generous paid leave package, including holidays, vacation and sick leave.
Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
Key Responsibilities Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
Top 1.4% university in the world
More research funding than all public universities in Oregon combined
1 of 3 land, sea, space and sun grant universities in the U.S.
2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
7 cultural resource centers that offer education, celebration and belonging for everyone
100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
35k+ students including more than 2.3k international students and 10k students of color
217k+ alumni worldwide
For more interesting facts about OSU visit: https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
Free confidential mental health and emotional support services, and counseling resources.
Retirement savings paid by the university.
A generous paid leave package, including holidays, vacation and sick leave.
Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
55% Patrol Activities
- Patrol parking lots to assist customers in the field.
- Greet customers and provide customer service to visitors and other campus patrons.
- Issue citations to illegally parked vehicles, and when appropriate install immobilization boots on vehicles according to University Standards.
- Respond to and address parking complaints in the field.
- Perform regular capacity and utilization surveys and monitor compliance with parking regulations.
- Perform wayfinding assistance for the community, observe parking lots for maintenance needs, and report any observed suspicious activity to the appropriate authority.
- This position is required to drive a University owned vehicle in the performance of their duties.
20% Maintenance Activities
- Under the direction of the Enforcement Supervisor, FRs will monitor department facilities, including the OSU Parking Garage, parking lots, bicycle facilities, Beaver Bus Stops, EV Stations, and other department assets for maintenance issues.
- Typical tasks include, but are not limited to, debris/trash removal, graffiti removal, installing/removing/cleaning signs and posts, light maintenance of pay stations, clearing foliage or other obstructions from signs or other transportation assets.
- May occasionally assist with painting curbs and pavement markings. The maintenance tasks vary from term-to-term.
20% Ambassadorship
- Will be assigned to special projects including, but not limited to, specialized field research and specific data gathering for the department or division.
- Assist in the field training of new employees as needed.
- Perform ambassadorial services for the campus community including, but not limited to, supporting tabling events for the department, field events where promotional items are offered to the community, and general transportation assistance.
5% Other duties as assigned
What We Require High school diploma or equivalent;
One year of relevant customer service experience, with an emphasis on working with the public;
Demonstrated ability to:
-Represent Transportation Services in a positive manner;
-Interpret, understand, and clearly explain laws, rules, and regulations to campus visitors, students, staff, and faculty;
-Assess situations and make logical decisions;
-Basic computer and smart phone skills
The ability to jump start a vehicle or inflate a tire;
The ability to perform the physical duties of the position as described in the position description.
- Operate non-powered and powered tools.
- To perform basic computer skills and to use a smart phone.
- Lift up to 50 pounds
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.
What We Would Like You to Have - Demonstrable commitment to promoting and enhancing diversity.
- One year of relevant experience with general maintenance and knowledge of tools and power tools.
FRs are a part of a team that patrols the campus for compliance with University Standard 07-025. The FR performs some routine and non-routine maintenance and cleaning tasks and often work alone and with limited supervision.
The hours for this position are: Monday through Friday, Noon to 9:00 p.m. with a one-hour lunch
The FR can expect:
- To work a schedule that includes shift adjustments and to be working holidays or weekends as needed.
- To be required to work overtime when necessary.
- To work outdoors in all types of weather, climb stairs, and be on their feet for long periods.
- To work by themselves in remote parking lots or in isolated parts of the campus.
- To sit and/or stand for long periods of time and to repeatedly climb in and out of a vehicle.
- To lift and move heavy objects, bend, stoop, or crawl to obtain vehicle information, install a boot, or perform maintenance or cleaning tasks.
- To interact with many customers and situations and will require communicating with confidence and decorum.
https://jobs.oregonstate.edu/position_descriptions/147444
Posting Detail Information
Posting Number P04532CT Number of Vacancies 1 Anticipated Appointment Begin Date 02/01/2024 Anticipated Appointment End Date Posting Date 12/12/2023 Full Consideration Date Closing Date 01/13/2024 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants Special Instructions to Applicants Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position.
Equivalent required experience is based on full-time equivalent (40 hours per week).
PLEASE NOTE: If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.
Typically, the starting salary is at the lower end of the salary range.
For additio...
Equivalent required experience is based on full-time equivalent (40 hours per week).
PLEASE NOTE: If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.
Typically, the starting salary is at the lower end of the salary range.
For additio...
