Paint Sales Associate

Thank you for taking the time out of your day to learn more about the Paint Specialist position at Village Ace Hardware.

Village Ace Hardware in Milwaukee's largest Benjamin Moore Paint retailers. It's our goal to enthusiastically meet our customers' paint needs by offering the best brand, providing quality sundries, offering the most knowledgeable customer service.
Position Summary
The primary responsibility for all positions with Village Ace Hardware is to Amaze Every Customer Every Time and uphold the Core Values as determined by our management team. Floor associates are responsible for engaging the customer, determining their needs and project requirements, and walking customers to the products required to complete those projects.
Essential Duties and Responsibilities

• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• Execute the daily operational, day-to-day goals and priorities assigned by store management. Move with a sense of urgency while paying attention to the details.
• Help unload incoming trucks and put away merchandise. Maintain your assigned department: Keep clean, organized and fully stocked.
• Cooperate with others and work well as part of a retail team, share ideas for improvement with management.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items. It always takes two associates to say "No." Never tell a customer no without checking with a floor manager, assistant manager or store manager.
• Actively participate in store communication and initiatives
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Assist customers with large or heavy items as needed.
• Assist in the training and development of peers
Required Knowledge, Skills and Abilities

• Able to communicate professionally with customers and team members
• Skilled at providing prompt, friendly and attentive customer service
• Ability to speak Spanish desired
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others
• Proven track record of being a team player
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends and holidays.
• Formal retail experience preferred. Paint experience preferred.
Physical Requirements
The minimum physical requirements for this position include:
• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Move and handle merchandise up to 30 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.