Overnight Csr/Dispatcher

About Us: Intermountain Home Services is a leading provider of Plumbing and HVAC Services, committed to delivering world class customer experiences and top-quality solutions. We are a customer-centric company that values teamwork, professionalism, and continuous improvement. Join our team and become part of a company that cares about its employees and fosters a supportive work environment.

Job Description: We are seeking a motivated, empathetic and customer-focused Phone Customer Service Representative to join our team. As a Phone Customer Service Representative, you will be the first point of contact for our valued customers, ensuring they receive outstanding service and support. Your excellent communication skills and ability to handle customer inquiries will be vital in maintaining our reputation for exceptional customer satisfaction.

SHIFT: 9pm-7am

What we need done:

• Provide friendly and professional assistance to customers through inbound and outbound phone calls.
• Address customer inquiries, concerns, and service requests promptly and accurately.
• Schedule appointments for HVAC and plumbing services, ensuring efficient allocation of resources.
• Gather necessary information from customers to facilitate timely and effective service delivery.
• Maintain accurate customer records, documentation, and service logs.
• Collaborate with internal teams to ensure smooth coordination and resolution of customer issues.
• Provide accurate and detailed information about services, pricing, and company policies.
• Actively listen to customers, identify their needs, and recommend appropriate solutions.
• Use assumptive language to ensure customers know they have called the right team.
• Handle customer escalations with empathy and professionalism.
• Continuously strive to improve customer service skills through training and development opportunities.

Who we are looking for:

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably over the phone.
• Competitive individual contributor who loves to win as a team.
• Exceptional communication skills, both verbal and written.
• Engaging personality that blends well in a fast-paced, results-oriented environment.
• Strong problem-solving abilities and attention to detail.
• Proficient in computer systems, including MS Office and customer relationship management (CRM) software.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude, customer-oriented mindset, and a willingness to go above and beyond to meet customer needs.

Why you should work with us:

• Competitive compensation based on experience and performance.
• Company paid health insurance for team members.
• Dental, and vision coverage.
• Family health plans.
• Life insurance coverage to ensure financial security.
• 401k retirement plan with a generous company match.
• Paid time off (PTO) to support work-life balance.
• Paid holidays to celebrate and spend time with loved ones.
• Ongoing career development and growth opportunities.
• Supportive work environment that fosters teamwork and collaboration.
• Opportunity to work with an industry leader that values customer experience and employee well-being.

Additional Information: If you are passionate about delivering world class customer service and are looking for an opportunity to grow in the Home Services Industry, we want to talk to you!

At IHS, we believe that our team members are the key to our success. Join us and become part of a team that values professionalism, growth, and customer experience.

Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• What makes you interested in this position?

Ability to Relocate:

• Salt Lake City, UT: Relocate before starting work (Required)

Work Location: In person