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SalaryAbout Us
Standard Restoration is a rapidly growing business that specializes in emergency disaster restoration of residential and commercial properties damaged by fire, water, and mold. Since Standard Restoration began operating, we have steadily grown to be one of Utah's leading disaster restoration companies. We believe that building lasting relationships with our local community will lead to satisfied customers, and those relationships start with our great employees.
Position Overview
We are searching for an amazing and talented Dispatcher/Receptionist. This needs to be someone who loves people and processes; someone who thrives in administrative responsibilities, loves efficiency, is ultra-organized and process oriented - but also someone that can communicate and coordinate with all of our team, our clients, and vendors in positive ways. Someone who is open and approachable, but who can also be firm and assertive when needed.
Responsibilities:
- Answer all incoming calls and directs them to the appropriate person
- Take new lead calls and send out to the PMs
- Dispatch crews to jobs
- Keep information updated in DASH for jobs.
- Customer service representative-the one constant person the customer can reach out to at any point in the process.
- Manage vendor onboarding and ensure compliance
- Record keeping: Customer, Vendor, Employee, Assets
- Makes Customer Service calls when a job is wrapping up and sends out google review links to customers who are likely to give us a 5-star rating.
Qualifications
- 2+ years office work
- Experience in the Mitigation field a plus
- Able to work independently while maintaining a "team-player" attitude.
- Strong computer skills
- Ability to learn quickly, meet deadlines, stay organized, and prioritize effectively.
- Impressive professional etiquette displaying integrity, respect, and thoughtfulness.
- Able to deal effectively with changing schedules, priorities, and customer’s needs.
- Excellent communication skills.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
