Outside Services Attendant

Position Description

The Position Description (PD) provides a complete and accurate description of duties and responsibilities
assigned to the position(s). The PD is used to classify the position, as a basis for establishing evaluation
standards and to determine selection criteria for filling a vacant position. The foregoing PD is not all-
inclusive of the duties to which the employee may be assigned. To ensure maximum flexibility and
efficiency, employees will be assigned additional duties as are deemed necessary by Santa Ana Golf Club,
Inc.

Position Title Department

Outside Services AttendantOutside Services/ Santa Ana Golf Club

Physical Work Address: Manager/Supervisor: Status:
288 Prairie Star Road, Santa Ana Pueblo, NM
87004 or 1301 Tuyuna Trail, Santa Ana
Pueblo, NM

Outside Services Supervisor/Head Golf
Professional

Non-Exempt Seasonal

1. GENERAL POSITION DESCRIPTION:
Under the direct supervision of the Outside Services Supervisor, and/or Head Golf Professional, provides
all aspects of customer service to guests. Ensures proper operations and procedures are performed on golf
carts, practice ranges, guest services, and the bag drop area. Stays in close communication with the Pro
Shop staff to ensure the best possible experience for guests.

2. MINIMUM QUALIFICATIONS:
Minimum 16 years of age. Previous experience in golf course operations preferred, but not required.
Must possess valid driver’s license upon date of hire and maintain validity throughout employment at
SAGC.

3. KNOWLEDGE/SKILLS REQUIRED:
Golf course, golf cart operations, and golf etiquette preferred, but not required.
Communicate proficiently with all employees and guests using clear and professional language.
Develop and maintain positive working relationships with employees and guests.
Move, lift, carry, push, pull and place objects up to 50 pounds without assistance, and occasionally more

than 50 pounds with assistance.
Stand, sit, or walk for extended periods of time or for an entire work shift; reach overhead and below the

knees;
Utilize radio and headset for communications.
Ability to learn and operate cart GPS systems and driving range ball dispensing machine.

4. DUTIES AND RESPONSIBILITIES:
Greet guests and answer questions in a polite and friendly manner. Offer to load/unload golf equipment

from vehicle, and load/unload golf cart. Provide direction to golf related areas. When time permits, clean
golf clubs at beginning and end of play. Anticipate and address guest service needs and assist individuals
with disabilities. Thank guests with genuine appreciation. Communicate using clear and professional
language.

Become familiar with all aspects of golf cart operations, safety measures and activation/determination of
GPS. Check receipts for cart rentals. Obtain necessary information and complete required forms. Clean,
detail and restock golf carts after use. Document any golf cart damage or deficiency for mechanics to
review.

Become familiar with Santa Ana or Twin Warriors rental policies, including checking club sets, and
reporting any irregularities or missing items to the Pro Shop.

Utilize radio and headset to communicate with Starters, Marshals and Pro Shop staff in various golf
situations.

Raise and lower SAGC flags when requested.
Apply knowledge of SAGC procedures regarding outside food and beverage consumption and employee

golf benefits.
Assist other OSS personnel as needed including staging carts, setting up for shotgun starts and conclusion,

and securing carts in the cart barn after usage.
Assist the Tournament Coordinator and Pro Shop staff as needed including leading groups to their starting

holes for events, placing and retrieving proximity markers, sponsor signs and other items upon
completion of tournament events, and maintaining cleanliness of golf-related areas.

Retrieve driving range balls and set up practice areas for guests.
Maintain a clean, safe work environment and report accidents, injuries and unsafe work conditions

immediately to supervisor. Ensure uniform and personal appearance is clean and professional. Read and
follow the Employee Policies and Procedures handbook. Notify supervisor of any issues as necessary.

Develop and maintain positive working relationships with all staff, and support SAGC to reach common
goals.

Essential functions of this position include attendance and punctuality.
Perform other related duties as assigned by the Supervisor or Manager. On occasion, will be under direct

supervision of the Director of Golf/General Manager.

5. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

6. MACHINERY/EQUIPMENT USED:
Various golf carts, GPS, radio and headset. For Santa Ana, driving range ball collection machine. Utility
carts.

7. REGULATIONS/POLICIES TO MAINTAIN:
Employee Policies & Procedures
Employee Safety Handbook

Employee Certification

I acknowledge that I have read and understand the Position Description for Outside Services Attendant and I
agree to perform the requirements set forth in this document.