Park Services Attendant

Salary : $51,168.00 - $61,790.56 Annually
Location : Throughout the County of Santa Clara, CA
Job Type: Full-Time
Job Number: 24-T32-A
Department: Parks & Recreation
Opening Date: 02/14/2024
Closing Date: 3/14/2024 11:59 PM Pacific
Bargaining Unit: 03
Description
Under supervision, to provide a variety of visitor services support activities in support of daily park operations, public access, and programs.
The Park Services Attendant position exists in a variety of park units across the County, including campground parks, day-use parks, and lake parks. There is currently one opening at Field Sports Park firing range however, the list created from this recruitment may be used for future openings.
* * * * * * * * * * * * IMPORTANT * * * * * * * * * * *
EXAMINATION DATES: Candidates who meet the employment standards will be invited to take an online written examination tentatively scheduled for the week of April 1st, 2024. Qualifying candidates will be notified with examination instructions.
Typical Tasks

• Computes and collects appropriate vehicle entry, camping, use permit, special event, and other related fees;
  
• Registers campers and picnic users, sells and completes reservations, and checks permits for special events;
  
• Assists with opening and closing gates, ensuring no lock-ins, and providing traffic control preparation and monitoring;
  
• Performs administrative tasks, including completing weekly cash summaries, verifying and depositing receipts, recording accounts receivables, and preparing reports related to monies collected;
  
• Provides information and directions to the public and responds appropriately to complaints and questions;
  
• Operates and maintains specialized equipment related to the public use of park facilities (i.e., trap and skeet machines, targets, etc.);
  
• Contacts Park personnel and County Communications using two-way radios and cell phones;
  
• Cleans and restocks restrooms, picks up and removes litter, empties garbage cans, and changes trash liners in the general work location;
  
• Maintains security of computers, cell phones, radios, cash, materials, and supplies;
  
• May occasionally provide assistance with watering, weeding, maintaining vegetation, removing non-native plant species, and planting trees, plants, and seedlings;
  
• May assist in preparing materials, collecting information, greeting participants, setting up displays, and distributing various materials;
  
• Conducts compliance checks and reports unlawful conduct to Park Rangers or other proper authorities;
  
• Sells tickets, annual passes, firewood, and other related items and supplies;
  
• May perform recreational equipment inspections to ensure proper access and safe operations, including but not limited to prechecking for valid registration, vessel inspections, and prechecking spark arrestors;
  
• May provide basic instructions to temporary employees and volunteers;
  
• May perform basic first aid and assist with emergencies;
  
• May be assigned as a Disaster Service Worker, as required;
  
• Performs other related duties, as required.

Employment Standards
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities.
Training and Experience Note: The required knowledge, skills, and abilities are attained through training and experience equivalent to a high school diploma.
and
Six (6) months of full-time experience providing customer service and/or fee collection operations that included heavy public contact.
Special Requirements

• If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization.
  
• Possession of a Standard First Aid and CPR Certificate issued by the American Red Cross before completion of the probationary period.
  
• May be required to obtain Level One Watercraft Inspection Training.

Knowledge of:

• Principles and practices of customer service and public relations;
  
• Basic mathematics to perform simple calculations;
  
• Computer applications, such as word processing, spreadsheets, and databases.

Ability to:

• Provide quality service to internal and external customers;
  
• Follow and understand oral and written instructions;
  
• Communicate effectively, both orally and in writing;
  
• Effectively interpret and explain rules and regulations governing parks facilities and programs;
  
• Deal tactfully and courteously with a culturally diverse visitor population;
  
• Establish and maintain effective working relationships with those contacted in the course of work at all levels;
  
• Perform simple landscaping duties and safely operate and maintain small tools;
  
• Utilize specialized departmental computer programs.

Physical Requirements

• Climb, kneel, reach, stand, walk, push, pull, lift, and grasp;
  
• Lift, push, and pull up to forty (40) pounds;
  
• Work outside in variable temperatures and weather conditions;
  
• Must be able to work weekends, holidays, and other irregular hours;
  
• Must conform to departmental uniform standards.

Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performedDo you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?)

• Yes
• No

02
What is the highest level of education you have completed?

• None
• High School or GED equivalent
• College (1 to 29 semester units / 1 to 44 quarter units)
• College (30 to 59 semester units / 45 to 89 quarter units)
• College (60 to 89 semester units / 90 to 134 quarter units)
• College (90 to 119 semester units / 135 to 179 quarter units)
• College (120 or more semester units / 180 or more quarter units)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree

03
Do you possess a high school diploma or GED equivalent?

• Yes
• No

04
How many years of experience do you possess providing customer service and/or fee collection operations that included heavy public contact?

• No experience
• Less than six months
• Six months to less than one year
• One year to less than two years
• Two years or more

05
Describe your experience providing customer service and/or fee collection operations that included heavy public contact. Include employer name(s), dates of employment, number of hours worked per week, and duties performed. If none, indicate "N/A."
06
Describe your experience with financial record keeping (i.e., collection of fees, verifying receipts, preparing reports of monies collected, etc.) Include employer name(s), dates of employment, number of hours worked per week, and duties performed. If none, indicate "N/A."
07
This position requires the ability to work weekends, holidays, and/or odd or unusual hours. Do you understand this requirement?

• Yes
• No

08
Some positions may require you to work at an outdoor recreational firing facility. Are you willing and able to work at an outdoor recreational firing facility?

• Yes
• No

09
How did you find out about this job?

• Contacted by County Recruiter
• Contacted by a Recruitment Firm
• County Employee Referral
• County of Santa Clara Career Website
• County of Santa Clara Job Interests Email Notification
• Facebook
• Instagram
• LinkedIn
• Indeed
• Virtual Job Fair
• In Person Job Fair
• In-Person Networking Professional Event
• Virtual Networking Event
• Community Event
• Glassdoor
• Governmentjobs.com
• Professional Association
• Search Engine (Google, Bing, online search, etc.)
• Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website
• Handshake
• Student Career Center
• County Text Message
• Other (Specify in the next question)

10
If you selected an event/fair or other in the question above, please specify. If not, type N/A.
Required Question