Outside Guest Services

Full Job Description

Guest Service Attendant – Job Description

Do you enjoy Golf, working in customer service, or just simply enjoy being outdoors, if so please join our team here at Plum Creek Golf Course'!

The Guest Service Attendant is one of the most visible team members and in many cases is the customers’ first encounter with the customer service and experience at the golf course. Excellent delivery of friendly and outgoing customer interaction is critical to this role and sets the tone for our customers’ day!

BENEFITS:

• Complimentary Golf and Unlimited practice privilege's
• Employee Discounts on food and merchandise
• Tips; along side your $10 per hour base pay you can expect additional tips when working in the parking lot, which can bring your hourly rate up to $12-$15 per hour!!

The responsibilities of this job include but are not limited to the following:

• Consistently monitor the parking lot for incoming guest(s), meeting golfers with a fresh, clean golf car and verbal welcome and offer to retrieve their golf bag.
• Stage clean golf cars for presentation to guests.
• Police the parking lot area, property frontage, and clubhouse grounds for any trash and unwanted debris, making sure that any trash or debris gets thrown in a proper receptacle or the dumpster.
• Assist clubhouse staff with performing hourly restroom maintenance. This includes necessary cleaning along with trash removal and restocking supplies.
• Clean and restock restrooms at the end of day’s business.
• Practice safety and courtesy to golfers at all times.
• Promote and be a steward of the golf course at all times; both on and off duty.
• Come to work on-time and properly groomed and in uniform for every scheduled shift.
• Be knowledgeable of daily course conditions and other important and pertinent happening during each shift.
• During closing shifts, help prepare the facility for the next day’s business. A “closing checklist” will be provided as a tool for ensuring all closing Guest Service duties are completed every day which will include at minimum: washing, drying, re-stocking, parking, and plugging in golf cars for re-charging; and ensuring the facility trash and any loose trash has been picked up and properly disposed at the end of each evening if working a closing shift is disposed of appropriately each night.
• Assist with golf car preventative maintenance; to include battery terminal maintenance, battery watering maintenance, golf car tire maintenance, detailing golf cars, and daily rotation of golf cars to ensure even wear and use.
• Work with the other Guest Service Attendants and the golf shop staff to ensure the golf car storage areas are kept clean, tidy, and organized. Report any equipment issues, such as faulty golf car chargers to the Head Golf Professional as soon as they are discovered.
• Assist the golf shop staff with setup of, administration of, and clean-up of any golf outing or group business.

The Guest Service Attendant reports directly to:

• The Head Golf Professional

Required On-the-Job Physical Work:

• Lifting and assisting customers with their golf bags and belongings
• Assisting the clubhouse and beverage cart staff with lifting cases of water, soft drinks, and beer
• Assisting the clubhouse and beverage cart staff with stocking and restocking inventory and supplies. This includes bending over to stock cart and retrieve items
• Hauling and replenishing ice when necessary
• Enduring hot and cold weather temperatures
• Sitting in and driving a motorized vehicle over uneven terrain
• Standing on hard surfaces
• Kneeling, reaching and twisting to stock or retrieve items, as well as perform maintenance or preventative maintenance on the golf car fleet

Employment standards:

• Must have an outgoing personality and be customer service oriented
• Must be at least 16 years of age with a valid driver’s license
• Must be available to work weekdays, weekend days, and holidays
• Excellent oral communication skills a necessity
• Must have a high School diploma or equivalent

Job Types: Full-time, Part-time

Pay: From $10-12 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends

Supplemental Pay:

• Tips

Work Location:

• One location

Work Remotely:

• No

13 days ago
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Work Remotely

• No

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person