Outreach Executive, Oakwell

Title: OakWell Outreach Executive

Company Description

OakWell provides high-quality primary care to patients living with end-stage kidney disease (ESKD). To ensure these patients receive quality primary care services, we provide comprehensive and integrated care right in the dialysis center. This allows patients to conveniently fit primary care into their existing healthcare schedule, keeping them healthy and living well. With an ambitious growth trajectory, OakWell is seeking and cultivating team members who are passionate about our goal of fully integrating primary and kidney care.

OakWell is powered by Oak Street Health, an innovative company delivering higher quality health and wellness care for adults on Medicare, in partnership with Interwell Health, a kidney care management company that partners with physicians on its mission to reimagine healthcare.

Role Description 

The OakWell Outreach Executives (OEs) are integral to the OakWell care team.  The OE is responsible for developing relationships, engaging with prospective patients, introducing OakWell, and guiding them through the new patient journey. Successful OEs are motivated, organized, and passionate about their local community and the opportunity to improve the lives within it. If you have a passion for sales, an interest in career growth, and a commitment to supporting local communities, this is a great job for you.

OakWell OE typically works from a Fresenius dialysis clinic 4-5 days per week. 

Responsibilities:

• Proficiently represent OakWell and effectively communicate the benefits of being an OakWell patient to prospective patients

• Deliver the highest level of sales and customer service to our prospects and patients 

• Generate leads by prospecting, building, and maintaining relationships

• Nurture prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking

• Maintain consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory

• Capture and record customer information and sales activity data into the customer relationship management (CRM) system and appropriate business system

• Manage the welcome visit and orientation process for new OakWell patients

• Maintain internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

• Resolve any concerns & complaints new prospects & patients may have about OakWell by working with prospect to understand the concern or directing the prospect or patient to another OakWell employee

• Support the clinic management team on operational activities as needed, including scheduling and billing

• Other duties as assigned

What we’re looking for:

We’re looking for motivated, experienced Outreach Executives with:

Required Qualifications: 

• Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, Google Sheets, Google Documents

• US work authorization

• Access to personal transportation with a valid driver's license 

Strongly Preferred Qualifications: 

• Ability to quickly connect and influence the right people 

• Comfortable with navigating external barriers to create a positive experience

• Ability to manage priorities simultaneously

• Team player and contributor to the overall effectiveness of the team

• Sales or account management experience and/or a passion for sales

• Experience with Salesforce

• Experience with and a supportive attitude toward our patient population of older adults that require dialysis & community served by the clinic

• Sales and/​or healthcare experience a plus

Preferred Qualifications: 

• A passion for working with others to create an unmatched patient experience

• A problem-solving orientation and a flexible and positive attitude

• Ability to quickly connect and influence people 

• Someone trusted and comfortable in tough situations

• Adept negotiation skills

• Team player and contributor to the overall effectiveness of the team 

OakWell Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

OakWell is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.