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SalaryAbout Us
Healthcare today is nothing short of amazing. Yet all of it only works when people connect with it. And too often, they don’t. Healthcare can be impersonal. Confusing. All elbows. The record scratch at life’s party. We’re here to help connect healthcare with the people who need it. Which is everyone. How? By listening. Collaborating. And inspiring.
Icario is the leading health action company that deeply understands people, giving our clients the data and tools they need to reach further, overcome barriers, personalize outreach, and connect with people like they’re human. Using whole person data, behavioral science, and digital-first omnichannel pathways, we build long-term value for our customers by helping them put people first and deliver better outcomes faster. This is healthcare that knows us, meets us where we are, has a relationship with us, anticipates our needs, and smoothly and consistently connects us with the right care. This is healthcare that helps everyone live better. Ultimately, our mission is to help move people to do things that are good for them! We’re excited about the path ahead—are you ready to make the world a healthier place, one person at a time?
About the Role
Does the idea of playing a significant role in a cutting-edge SaaS platform that is launching at a fast-growing, late-stage start-up sound like your jam? Are you looking for an organization where your expertise and experience can grow and allow you to be innovative? If so, we’ve got an opportunity with your name written all over it!
We are seeking an experienced Business Solutions Analyst (BSA) to join our Client Operations team. The BSA plays a vital role in the definition and successful execution of continuous improvement projects. Your main objective is to help us enhance our ways of working and improve our ability to delight customers. This will be accomplished because you are willing to dive deep into the way things are done in order to suggest improvements and new business procedures to create a better customer experience.
This role will require both project management and continuous improvement skills, in addition to the ability to influence results through others.
Why We Need You
Icario wants to provide the best possible experience for both our employees and our clients. In order to do that, we need investigative problem-solvers to help lead improvements in the way we work.
Primary Responsibilities
Primary Responsibilities
- Assist with the development of operations tools, processes, and standards
- Continuously review how things are done and recommend improvements
- Effectively lead and manage continuous improvement projects (DMAIC or other)
- Act as a change agent that institutionalizes a continuous improvement culture.
- Act as a facilitator for continuous improvement activities
- Monitor project progress by tracking activity, resolving problems, escalating issues, publishing progress reports and recommending actions
- Collaborate with cross-functional teams, including operations, engineering, product, and sales, to understand complex issues
- Develop and maintain documentation, including job aids, process maps and best practices
- Additional duties as assigned
- Embody Icario’s values
What We'll Love About You
At Icario, we’re not looking for the impossible, just the exceptional. This position’s responsibility is to provide an easy and reliable experience for our clients and client facing team members to provide issue resolution and product expertise. Successful team members will have excellent interpersonal skills with the ability to approach resolving issues generously. The ability to document user feedback as well as a bias towards action are essential.
Required Qualifications:
Required Qualifications:
- 2+ years of experience managing projects
- Creative, flexible, positive problem-solver who takes initiative and practices extreme ownership
- Excellent facilitator with proven written and verbal communication skills
- Experience with collecting and communicating scope from complex and/or ambiguous opportunities
- Excels and succeeds in environments of ambiguity, changing priorities, and rapid iteration
- Ability to establish trust with stakeholders, build relationships, and ensure alignment across internal functions to enable better collaboration and positive outcomes
- Communication excellence
- Intermediate proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint)
- Ability to travel up to 10% of the time (Domestic)
- Ability to work any 8-hour shift between the hours of 8:00 AM – 5:00 PM CST from Monday – Friday
- Associate’s Degree (or higher) OR equivalent work experience
Preferred Qualifications:
- Lean Six Sigma, TQM or experience with other problem-solving methodology
What You'll Love About Us
- 4+ weeks PTO, Summer PTO, and unlimited Health & Wellness PTO
- Competitive benefits package including: medical, dental, vision, disability, FSA, HSA, pet insurance, and more
- Generous 401k program with company match
- Company paid parental leave
- Work-life harmony
- $1,000 employee referral bonus program
- Fully remote & hybrid working models with office locations in Minneapolis, MN & Birmingham, AL
- The list goes on, apply to learn more!
JOIN US
Want to learn more about us? Visit us at icariohealth.com.
Icario is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing careers@icariohealth.com
Icario is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as all other qualified individuals are encouraged to apply. We strive to empower an inclusive workplace culture that maximizes every employee’s contribution, widens the leadership pipeline, and ultimately increases the quality of our ideas, products, and our collective mindset. The intersection of opinions and experiences is made stronger by the power of diverse voices, ideas, and perspectives. By championing diversity and inclusion in our workforce and workplace culture, we’re helping ensure we can meet the challenges of the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
About Icario
In 2020, Revel + NovuHealth joined forces to create Icario because we knew we could do better together—creating value by uniting pioneering technology, data science, and behavioral insights to make the world a healthier place, one person at a time.
There is an island in the Aegean Sea where people live extremely long lives. They’re happy, too. Families are close. They eat well. They exercise. And they stay connected with each other, and not just by smartphone. This got us thinking. What if we apply what we learn from the Blue Zone island of Ikaria (our namesake), add pioneering technology and exabytes of data, and help healthcare connect better with everyone? We’ll have a lot more healthy, happy people, and that’s a pretty good thing.
As an organization, we’re a collaborative team of pioneers, inventors, and systems thinkers. We speak truth, are driven by data, and sweat the details. We’re a friendly and easygoing group, but we work hard because we are mission-driven, we know a better way, and we’re here to make it happen.
