Outlet Visual Team Leader

Role: Outlet Visual Team Leader
Team: Retail
Reports To: Retail Store General Manager with visual direction provided by the Visual Merchandising Manager and/or the Regional Visual Merchandiser
Pay Range: $22.50-$25.50
Location: Reno, NV Store
Benefits
Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more.
General Summary
The Outlet Visual Team Leader brings the Patagonia story to life by creating a retail environment that is innovative, unique, inspired, customer-friendly and reflective of the local community. The Outlet VTL is responsible for the implementation of visual merchandising directives and providing visual training and support for the retailteam. The Outlet VTL works with the management team to identify and implement the rotation of styles from the stock room to the floor to promote seasonally appropriate selling and to support product promotion specials. The Outlet VTL ensures that brand directives are upheld, and local product stories told in the retail environment.
As a Team Leader, you maintain an environment that promotes employee learning and customer service through encouragement and coaching. You help to identify the priorities of each day, delegate necessary tasks, and train Customer Experience Guides.
The Outlet VTL works with the Visual Merchandising Manager or Regional Visual Merchandiser to support seasonal store transitions and sale set up, as well as maintaining the visual presentation of the store. The Outlet VM will use MS Teams visual chats on a regular basis to communicate visual needs as well as follow through on completion of identified tasks. The Outlet VTL is also responsible for visual training of the customer experience guides on the visual standards of the company.
What You'll Do
You collaborate with the Retail Store General Manager, the Visual Merchandising Manager or Regional Visual Merchandiser and local store staff to develop and install environmental displays and customer communications. You implement and/or reinforce Patagonia's environmental policy visually within the store. You will work with the Visual Merchandising Manager or Regional Visual Merchandiser to ensure ordering of all visual and marketing assets for the store with guidance from Visual Leadership. You work with Store Management and Visual Leadership to plan and execute sale set up and recovery.
As a Team Leader, you engage by determining and meeting the specific needs of each customer with kindness and creativity. While modeling that behavior, you ensure Customer Experience guides have access to all tools and resources to provide that same level of service. You ensure accuracy in all point-of-sale operations by completing all register and scenario training for yourself and the team. You handle product returns in the spirit of our Ironclad Guarantee, while ensuring the team does returns accurately for inventory purposes. You fulfill online orders and inventory transfers. You merchandise the store during downtimes: folding, hanging, steaming and stocking. You assist in the training of fellow employees. You lead by example and inspire your team to live Patagonia's mission, both in the store and in the community.
Who You Are
We want candidates with proven service experience who thrive in a team-based atmosphere as a leader. We are seeking people who are passionate about their communities, the environment and caring for others. We need people who appreciate our core sports. for others. We need people who appreciate our core sports. Folks who successfully lead an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively are most successful with us. We are looking for someone who builds and maintains relationships with ease and will put the customer at the center of everything they do.

• Experience in a creative or visual field, preferably in a retail environment, with a demonstrated capacity for aesthetic judgment and the ability to understand the business goals that drive merchandising decisions.
• Open to feedback and critique and always striving to improve visual presentations.

• Ability to make sound judgment calls and manage daily store operations in the absence of the manager(s).
• Demonstrates an approachable leadership presence; can prioritize, delegate and coach a team.
• Excited to uncover and foster the development of team members for the betterment of the business.
• Ability to make sound judgment calls and manage daily store operations in the absence of the manager(s).

YOU ARE AN ENVIRONMENTAL ACTIVIST

• You work to reduce, reuse and recycle materials consistent with the company zero waste initiatives.
• You utilize all allotted environmental-activism hours.
• You facilitate and encourage activism for team members.
• You educate your team on environmental campaigns and local initiatives.

• You identify opportunities for store sustainability and collaboration with
  local groups.
• You inspire customers to get involved.

YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION

• You understand that the execution of visual presentations makes the customer experience pleasant and effective and often requires creative solutions.

YOU ARE ACTION-ORIENTED, TAKE INITIATIVE AND DELEGATE

• You implement store maps on a seasonal basis with the support of the staff.
• You work with Store Management and Visual Leadership to plan and execute seasonal flips, sale set up and recovery, product rotation between stockroom and floor as well as product promotions.
• You document your work and provide examples on a monthly and seasonal basis through the designated channels.

• You reactively merchandise by examining reports, weather forecasts and customer trends to maximize engagement.
• You maintain all windows, fixtures, tables, mannequins and signage to ensure that product placement is thoughtful, effective, and maintained by the team as brand appropriate.

YOU LEAD BY EXAMPLE AND COMMUNICATE EFFECTIVELY

• You serve as a role model for the team by identifying and delegating daily visual priorities.

• You coach team members on maintaining the entire store's visual appearance.
• You maintain positive relationships with management, team members and store partners creating an environment that meets the needs of multiple groups.
• You consistently and effectively communicate with Store Management and Visual Leadership through MS Teams.

YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO

• You work with staff to ensure optimal inventory levels on the sales floor to meet the needs of the customer.
• You align with District Managers, Store General Managers, Store Assistant Managers, Visual Merchandising Managers and or Regional Visual Merchandisers to coordinate and implement seasonal sales and transitions, product rotation from back stock to floow and supporting product promotions.

YOU ARE A LIFE-LONG LEARNER AND TEACHER

• You lead the training and development of all team members and foster an environment of continued learning.

• You welcome feedback and you grow from it.
• You demonstrate initiative and seek opportunities to grow your own skills.

YOU CREATE A SAFE STORE ENVIRONMENT

• You maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
• You are deeply committed to creating a working environment that is supportive, positive, respectful and free from harassment.

YOU CONSISTENTLY EXECUTE ALL DUTIES OF A CUSTOMER EXPERIENCE GUIDE

• When not scheduled for visual duties, the balance of weekly hours will be scheduled as a Team Leader or Customer Experience Specialist.

PHYSICAL REQUIREMENTS

• Travel may be required to new store openings and events, either by public transportation, the use of a personal car or other mode of travel.
• Occasional outings to purchase merchandising supplies are needed.
• Able to safely and regularly lift and carry 55 pounds.

• Comfortable climbing ladders.
• Continually able to kneel to floor level.
• Able to stand/walk for extended periods of time.
• Fine motor skills required.

SCHEDULE
Our stores are open seven days a week. You must be available to work a minimum of one weekend day, one opening shift and one closing shift per week. You must report to work on time or provide notification in advance if absent or late.

• The total number of scheduled Visual focused work hours per week are up to 32 hours. This could change based on store needs and at the General Managers discretion.
• The weekly schedule will be determined in collaboration with the Store Management Team and the Visual Merchandising Manager and or the Regional Visual Merchandiser.

WHO WE ARE:
"We're in business to save our home planet."
Build the Best Product
In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked.
Cause No Unnecessary Harm
Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials. In addition, our retail stores, working with our Worn Wear program, extend the life of customers' old gear by repairing, reselling or recycling it.
Use Business to Protect Nature
Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism.
Not Bound by Convention
Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values.
EMPLOYEE CONDUCT
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.