Outbound Collections Representative

Job description

FirstPoint, Inc. is a leading national provider of information and operation services, background screening resources, revenue cycle management, call center services, decision data and association management located in Greensboro, NC. We currently have an opening for an Outbound Collector for Collections Division.

Summary

Collectors make outbound collection calls or receive incoming calls as a third-party agency for collecting past due money, initiating appropriate action and maintaining records in accordance with State and Federal Laws.

Essential Duties and Responsibilities include the following:

• Reviews status of delinquent accounts and initiates collection action by contacting accounts.
• Makes outgoing phone calls to make arrangements with consumers for debt to be paid in full or negotiate payment term when applicable.
• Takes incoming calls and work on the account as needed, same as outgoing accounts.
• Follows up on broken promises.
• Contacts attorneys, insurance companies and loan officers (when appropriate) to facilitate liquidation of assets.
• Uses Ontario/Artiva system to key in “Action Codes” to denote specific actions taken on each account.
• Performs file maintenance on consumer accounts when necessary and/or as possible.
• Takes incoming calls and route to other inter-company departments as conditions apply.
• Meets defined quotas monthly.
• Counsels consumers as to the effect accounts will have on their credit report and products available to them to clear debts.
• Observes State and Federal laws.

Physical Requirements

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the following is required of this position:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or

mouse, handling other objects, long periods working at a computer.

• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• The employee may occasionally lift and/or move up to 25 pounds.

Reasonable Accommodations

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Computer Skills

• To perform this job successfully, an individual should have knowledge of general office computer skills
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• Debt Collections: 2 years (Preferred)

Ability to Commute:

• Greensboro, NC 27401 (Preferred)

Work Location: In person