Customer Service/Collections Representative

Do you enjoy helping people to get their finances on track and educating them on the best practices? Looking for a company where you can build a career?

CornerStone Staffing is recruiting Call Center Customer Service/Collections Representatives in the Winterville, NC area.

Apply Online TODAY!!!

Job Title: Customer Service/Collections Representative

Pay:$15.00 **Merit Increase to $22/hr. once hired on**

Start Date: March 6th

Location: Onsite role in Winterville, NC

Schedules will be primarily Monday - Friday. Must be available to work up to 3 Saturdays a month and one Sunday shift.

Example Schedule:

Monday - Thursday: Two, day shifts each week 8:00 am-5:00 pm, and 2 evening shifts per week 12:00 p.m.- 9:00 p.m.
Friday: 8:00 am to 5:00 pm (day off if scheduled the weekend)
Saturday: 8:00 am to 12:00 pm (2 or 3 Saturdays a month)
Sunday: 2:00 pm to 8:00 pm (One Sunday shift a month)

Opportunity for Overtime!

Once hired permanently

• Monthly bonus incentives

• Exceptional benefits including 401K with 6% match and pension plan

• Paid time off

• Can EARN hybrid/remote status if you are meeting KPIs with an exemplary attendance record

Job Description: Collect delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

Essential Duties and Responsibilities:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g. minimum calls per day, contact percentage, promises/calls ratio and promises kept

• Place or receive calls in priority order as established by management

• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay

• Navigate and interpret various screens and relay information to clients accurately and professionally

• Determine the cause of delinquency and the best course of action to assist the delinquent customer

• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling features, scratch pad entries, etc. in the collection system.

REQUIREMENTS:

• REQUIRED 1+ years of recent collections/customer service experience in a call center environment

• REQUIRED: Good Job Stability

• Professional communications skills, written and verbal; active listening skills for problem identification and solution.

• Basic computer and Microsoft Office skills.

• Strong time management and multitasking skills

• Self-motivated and strong initiative to succeed

Application Process Includes:

• Fingerprinting

• Client Interview

• Background Check

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

#ZIP

#CB