Customer Service Representative (Patient Representative)

Job description

Remote Customer Service Representative (Patient Representative)

Full TIME(Paid Training)

Monday - Friday 4 days 9am-7pm and 1 day 11am-8pm

$15-$16 per hour+ MONTHLY BONUS + OPPORTUNITY TO EARN UP TO AN ADDITIONLAL $1,000 QUARTERLY BONUS

Pay increase at 30 & 90 days

YOU MUST HAVE YOUR OWN EQUIPMENT

Our Company

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services, businesses, and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

Job Description

UCB is looking for a positive and professional Customer Service representative to join our growing team. In this role, you’ll be our customers’ first point of contact, responsible for delivering the best in class customer support experience.

IN THIS ROLE YOU WILL:

• · Take incoming calls and provide accurate, satisfactory answers to their questions and concerns.
• · De-escalate situations involving dissatisfied customers, while offering patient assistance and support.
• · Maintain and update all customer communications
• · Determine the quickest, most effective ways to answer a customer’s questions
• · Bilingual - a plus

WE WOULD LOVE TO HEAR FROM YOU IF YOU:

• · Have ability to offer excellent Customer Service
• · Have ability to answer a high volume of calls.
• · Have excellent communication and interpersonal skills
• · Have good written, verbal, active listening, and phone communication skills
• · Have ability to handle stressful situations and maintain a calm composure
• · Have good computer skills
• · Have ability to work independently
• · Have ability to type 25 or more words per minute
• · Have High School Diploma or equivalent

BENEFITS

Your hard work and professional dedication will be rewarded with a highly competitive compensation package, including bonus potential.

Additional Benefits include Health Insurance, Dental Insurance, Vacation Pay, Holiday Pay, Earned Time Off, Vision Insurance, Retirement 401-k Plan, Direct Deposit, and Life Insurance.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Location:

• North Carolina (Required)

Work Location: Remote