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SalaryOshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.
We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support. Our care is delivered virtually through our app, via secure messaging and telehealth visits. When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com
Oshi Health Senior Product Manager, Member Experience
The Role
We are seeking a Senior Product Manager, Member Experience to join Oshi Health's team. In this role you will define how our Members enroll for our services and engage with care.
You will work closely with Member Marketing, Clinical and Operational stakeholders and partner with a team of talented designers, developers, and data scientists to deliver products that make a big impact to Oshi's Health. This role reports to the Head of Product and is an exciting opportunity to join a growing team.
Oshi Health Mission
Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and delivering evidence-based interventions, including medications, dietary changes, and mental health support.
Key areas you'll work on:
- Lead the Product vision, narratives, and strategy for Oshi Health's member facing products and identify new areas to enhance member health outcomes
- Support the Growth Team in defining and developing tools for member acquisition and engagement
- Partner with Product leadership on the Care Delivery and Operations teams to bring high quality care to our members and streamline provider operations
- Serve as a passionate internal advocate for our members, translating feedback across channels into actionable insights
- Define KPIs, monitor outcomes and drive continuous improvement of Member Experience
- Drive product prioritization decisions by presenting cost-benefit analyses and KPIs to stakeholders
- Oversee project timelines and product requirements, effectively communicate these with stakeholders and teams, and prioritize capacity to maximize product value and outcomes
- Leverage data, feedback and research (such as A/B testing, surveys or interviews) to inform and guide future product/feature development
Qualities we're looking for in candidates:
- Thrive in an entrepreneurial environment, comfortable with ambiguity and confident in making decisions
- Passion for delivering high quality products that solve complex problems and challenge the status quo in healthcare
- Empathy for the patient and a commitment to delving deep into the challenges they experience
- You are organized and love the agile development philosophy to execute with engineering and enjoy finding technical solutions to improve business processes
- Understand data flow and data structure and are competent at collecting, interpreting, and creating actionable insights from datasets
- Ready to roll up your sleeves and serve the mission and goals wherever there is a need
- Anticipate and account for impact to all teams for any Product/Engineering releases and liaise between teams to communicate impact, prepare for changes, and drive solutioning
What you'll bring to the team:
- 5+ years experience Product Strategy or Product Management with a healthcare related mobile app with an emphasis on Member Experiences and Acquisition
- Experience with telehealth, preferably across state-lines or at healthcare startup
- Expertise working with growth teams and developing products to serve their needs
- Experience working at a startup using an agile development methodology
- Bachelor's, Master's, or equivalent (preferred)
We make healthcare more equitable and accessible:
- Mission-driven organization focused on innovative digestive care
- Thrive on diversity with monthly DEIB discussions, activities, and more
- Virtual-first culture: Work from home anywhere in the US
- Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity
We take care of our people:
- Competitive compensation and meaningful equity
- Employer-sponsored medical, dental and vision plans
- Access to a "Life Concierge" through Overalls, because we know life happens
- Tailored professional development opportunities to learn and grow
We rest, recharge and re-energize:
- Unlimited paid time off — take what you need, when you need it
- 13 paid company holidays to power down
- Team events, such as virtual cooking classes, games, and more
- Recognition of professional and personal accomplishments
Oshi Health's Core Values:
1. Own the Outcome
2. Do the Right Thing
3. Be Direct & Open
4. Learn & Improve
5. TEAM - Together Everyone Achieves More
6. Thrive on Diversity
Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation Range
Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.
Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.
Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.
This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.
For more information, visit us at www.oshihealth.com
