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SalaryOrders Management Assistant
Position Highlights:
- Position: Orders Management Assistant
- Location: Arlington Heights, IL
- Full Time (40 hours per week)
- Hours: Monday-Friday, 8am – 4:30pm
- Required Travel: N/A
Summary:
Reporting to the Manager of Patient Access, the Outpatient Order Management Assistant receives written orders and referrals from physician offices, reviews for completeness, and indexes those orders in the fax management software. Performs real-time problem solving by asking appropriate questions for order clarification to obtain and enter a compliant order. Follows-up with physicians on written orders received that need clarification and additional information or signatures, Ensures that orders received meet medical necessity requirements for optimal reimbursement
What you will do:
- Receives and reviews all written and faxed outpatient physician orders ensuring they are complete per hospital and medical staff order management standards and compliant with all government regulations, including Illinois Department of Public Health (IDPH) and the Centers for Medicare & Medicaid Services (CMS). Manages all compliant orders that have been received from physicians by indexing and scanning written orders into the fax management software system.
- Per policy, follows up on designated orders and referrals that require clarification or additional information and obtains the paper written orders with signatures. Ensures that all orders comply with medical necessity per NCH policy.
- Researches incomplete physician orders with Access Services staff and physician’s offices to obtain all required order elements securing a revised compliant order when required. May verify stat orders meet medical necessity criteria as needed. Flags outstanding incomplete orders requiring clarification or additional information in the fax order management system. Serves as a resource to the patient scheduling staff in the areas of interpreting orders and selecting the correct appointment in the scheduling system. Notifies Access staff for follow-up contact with a patient when the order received does not match the service appointment scheduled.
- Assists in monitoring and tracking standing orders, indexing them by various order elements in the fax management system. Reviews standing orders to ensure continued compliance and contacts physician’s offices to communicate pending order expiration. Conducts outreach calls to physician’s offices to clarify doctors writing, patient name, diagnosis and other elements of a complete order. Creates work queues for access staff to notify patients that an order was received but the patient has not scheduled an appointment.
- Educates physician and physician’s office staff on regulatory guidelines. Participates in the development, administration and delivery of education to employee and physician’s office staff as it relates to compliance with third party regulations and documentations. Maintains current awareness of LCD’s policies and other payer requirements. Collaborates with other departments as needed.
- Reviews and revises new hire training material as needed. Assesses current training gaps and communicates results with leadership teams and work with educators to execute relevant training and/or coaching sessions.
- Assists in the archival of expired and used orders in the order management system per NCH medical record storage and purge criteria policies and procedures. Assists point of service clinical staff with order identification and location within the fax management software. Logs and analyzes daily order volumes.
- Serves as a resource to staff answering questions regarding orders to Access Services staff. Participates actively on all meetings, quality improvement, and department initiatives. Looks for areas and processes to improve and makes appropriate recommendations. Collaborates ideas with other team members, works together to resolve order issues.
What you will need:
- Education: High school diploma required. College degree preferred
- Certification: N/A
- Experience: Previous customer service experience required. Some experience in patient scheduling or patient access services preferred. Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, medical terminology and general revenue cycle procedures required. Epic Registration and/or Scheduling experience preferred
- Unique or Preferred Skills:
- Ability to communicate effectively verbally and in writing. Ability to type while interviewing patients and/or physicians. Ability to organize, prioritize and problem-solve.
- Must demonstrate a high level of customer awareness and a strong commitment to fulfilling customer needs.
- Knowledge of compliance and HIPAA privacy requirements.
- Strong detail, organizational and prioritization skills to track requests from multiple departments.
- Interpersonal skills necessary to provide direction to others and interact effectively with internal and external customers, including clinical departments.
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit
www.endeavorhealth.org
. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (
www.endeavorhealth.org
) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
